Financial Counselor
About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.
Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.
About the role
The Financial Counselor will be responsible for assisting patients and their families in understanding their insurance reimbursements, payment plans, and any aspects of the patient financial account. The Financial Counselor is customer-focused and has the ability to multitask in a fast-paced environment.
Responsibilities
Answer patients’ billing questions succinctly and within an average of 24 hours.
Assist patients in understanding their benefits information.
Set up and track payment plans.
Ensure weekly, monthly, and quarterly department goals are met.
Represent Equip Health professionally and with a positive attitude.
Comply with all elements within HIPAA and the Privacy Act.
Perform other duties as assigned.
Qualifications
2 years of medical billing/insurance verification or financial counseling experience.
Strong billing knowledge.
Ability to maintain good work habits and be available during the working day for calls (depending on time zone).
Strong oral and written communication skills with excellent customer service skills.
Strong organizational and time management skills with a proven track record of being able to work independently and problem solve.
Comfortable in a fast-paced environment, subject to rapid change and innovation.
Microsoft Office and Google Suite experience.
Strong attention to detail.
Time Off:
Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
Medical Benefits:
Competitive Medical, Dental, Vision, Life, and AD&D insurance.
Equip pays for a significant percentage of benefits premiums for individuals and families.
Maven, a company paid reproductive and family care benefit for all employees.
Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
Physical Demands
Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.
At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.
As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.
Average salary estimate
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Join Equip as a Financial Counselor and become part of a groundbreaking team that’s transforming the treatment landscape for eating disorders. At Equip, a leading virtual evidence-based eating disorder treatment program, you will play a pivotal role in supporting patients and their families as they navigate the complexities of their financial responsibilities. Whether it's answering questions about insurance reimbursements or setting up payment plans, your customer-focused approach will be essential in helping families understand and manage their financial accounts. With our fully virtual setup, you will experience flexibility and engagement as you interact with patients, ensuring they receive timely answers within an average of 24 hours. Collaborating with a dedicated care team, you’ll embody the positive spirit of Equip as you contribute to our mission of providing accessible treatment for everyone. You will ensure that you meet departmental goals while maintaining compliance with HIPAA and the Privacy Act. This is more than just a job; it's an opportunity to make a genuine difference in people's lives. If you're passionate about financial counseling and meeting the critical needs of our patients, consider joining our dynamic team at Equip, where we pride ourselves on fostering a diverse, equitable, and inclusive workplace culture.
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