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Veterinary Client Service Representative


Are you a highly motivated individual with a passion for delivering exemplary client service Capital District Veterinary Referral Hospital in Latham, NY, is currently seeking TWO full-time Client Care Specialist to join our dedicated team.

Compensation:

  • Starting $22. Can increase up to $28 with advanced knowledge & experience
  • 15% Shift differential between 12a - 7a
Anticipated Schedule Options:
  1. Thursday, Friday, Saturday 8p - 8a
  2. Tuesday, Thursday, Friday, Saturday 4p - 1a

About the Role:
As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

  • Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
  • Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We're Looking For:
  • Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
  • Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
  • Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
  • Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
  • Fluent English skills (speaking & reading) are required for the role.
About Us:
At Capital District Veterinary Referral Hospital, we're on a mission to advance the veterinary profession while nurturing the human-animal bond. We empower our technicians to lead, innovate, and pursue their passions within a supportive and stimulating work environment. Join us and discover unparalleled opportunities for growth and learning!Benefits of Joining Our Team:
  • CE Allowance
  • Uniform Allowance
  • Paid Time Off
  • RECOVER Training
  • Holidays = DOUBLE pay!
  • Medical/Dental/Vision
  • Short & Long-Term Disability
  • Life Insurance
  • 401k with employer match
  • Employee Pet Discount
  • Access to VetBloom for RACE-approved continuing education and training
  • Access to VetGirl Subscription
  • Partnership with Penn Foster Veterinary Technology program, including scholarships
  • License application and renewal reimbursement for LVTs.
  • Financial support and onsite mentorship for those pursuing VTS certification

Ready to embark on a fulfilling career journey with Capital District Veterinary Referral Hospital? Apply today and be part of a team that's shaping the future of veterinary care!

For more information on our hospital, please visit https://www.capitaldistrictvet.com.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Tags: RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse

Average salary estimate

$52000 / YEARLY (est.)
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max
$46000K
$58000K

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What You Should Know About Veterinary Client Service Representative, Ethos Veterinary Health

Are you passionate about client service and animal care? Capital District Veterinary Referral Hospital in Latham, NY, is on the lookout for TWO enthusiastic Veterinary Client Service Representatives to join our amazing team! As a vital member of our emergency department, you'll be the first point of contact for our clients, offering them compassion and support. Your daily tasks will range from educating clients and referring veterinarians about our wide-ranging services to coordinating appointments in a seamless manner. You'll become adept at managing follow-up communications through phone and email, ensuring our clients are always informed and engaged. Your meticulous record-keeping skills will also shine as you maintain up-to-date client and pet files, which is crucial in our fast-paced environment. We need someone who leaves a great first impression and has outstanding communication abilities. If you're adaptable and thrive on multitasking, we want to hear from you! Your customer service excellence and team collaboration will contribute to our mission of advancing the veterinary profession. With salary starting at $22 and the potential to earn up to $28 based on experience, plus a variety of benefits including CE allowance, medical coverage, and 401k matching, this is more than just a job; it's a stepping stone to a fulfilling career in veterinary care. Jumpstart your journey with Capital District Veterinary Referral Hospital and be part of something special today!

Frequently Asked Questions (FAQs) for Veterinary Client Service Representative Role at Ethos Veterinary Health
What are the responsibilities of a Veterinary Client Service Representative at Capital District Veterinary Referral Hospital?

As a Veterinary Client Service Representative at Capital District Veterinary Referral Hospital, your responsibilities will include educating clients and referring veterinarians about our services, assisting in appointment coordination, and ensuring effective communication with clients through phone and email. You will also be responsible for maintaining and updating client and pet records, all while delivering outstanding customer service to ensure our clients feel valued.

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What qualifications are needed to become a Veterinary Client Service Representative at Capital District Veterinary Referral Hospital?

To be a successful Veterinary Client Service Representative at Capital District Veterinary Referral Hospital, you will need exceptional communication and customer service skills, a passion for animal care, and the ability to multitask in a fast-paced environment. Fluency in English, both spoken and written, is also necessary. Experience in customer service is advantageous and can help you excel in this role.

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What is the work schedule for Veterinary Client Service Representatives at Capital District Veterinary Referral Hospital?

The work schedule for Veterinary Client Service Representatives at Capital District Veterinary Referral Hospital offers various anticipated options, including Thursday through Saturday from 8 PM to 8 AM or Tuesday through Saturday from 4 PM to 1 AM. This flexibility is designed to support our dynamic emergency department while accommodating the needs of our skilled representatives.

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Are there opportunities for growth as a Veterinary Client Service Representative at Capital District Veterinary Referral Hospital?

Absolutely! At Capital District Veterinary Referral Hospital, we prioritize growth and learning opportunities for our team members. You'll have access to continuing education resources, mentorship programs, and financial support for certification pursuits. We encourage our Representatives to cultivate their careers in a supportive environment where they can thrive and develop their skills.

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What benefits can I expect as a Veterinary Client Service Representative at Capital District Veterinary Referral Hospital?

Veterinary Client Service Representatives at Capital District Veterinary Referral Hospital can expect a robust benefits package that includes medical, dental, and vision coverage, 401k with employer match, paid time off, and holiday pay that can double your earnings. Additional benefits include CE allowance, uniform allowance, and discounts on veterinary services for your pets!

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Common Interview Questions for Veterinary Client Service Representative
Can you describe a time when you provided exceptional customer service as a Veterinary Client Service Representative?

When answering this question, focus on a specific instance where your efforts made a significant difference for a client. Highlight your communication skills, the steps you took to resolve the issue, and the positive feedback you received. This demonstrates your commitment to excellent service and your ability to manage customer interactions effectively.

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How do you handle stressful situations in a veterinary client service environment?

Convey your strategies for maintaining composure, prioritizing tasks, and effective communication under pressure. Share an example where you successfully navigated a stressful scenario, emphasizing your multitasking abilities and problem-solving skills. This shows that you're equipped to handle the unique demands of a busy veterinary setting.

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What do you believe is critical for creating a positive first impression in your role?

Discuss the importance of a warm greeting, a friendly tone, and active listening. Emphasize how you make clients feel comfortable and valued right from the start, which sets the stage for a successful interaction. This highlights your customer service philosophy and aligns with the role's responsibilities.

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How would you approach educating a client who is unsure about our veterinary services?

Detail your approach to using clear, approachable language to explain services, providing relevant information, and being patient while answering any questions. Incorporate the importance of empathy, which ensures that clients feel supported and informed, addressing their concerns effectively.

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In what ways do you ensure effective communication with patients and veterinarians at our hospital?

Explain the significance of maintaining accurate records, timely follow-ups, and clear verbal communication. Share examples of how you've successfully conveyed information in past roles, illustrating both your attention to detail and your proactive approach to keeping all parties informed.

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Describe how you would handle a situation requiring multitasking in a busy clinic.

Provide a clear instance where you successfully managed multiple tasks simultaneously. Discuss tools you use for organization, your ability to prioritize tasks, and your communication skills that help manage transitions efficiently, reflecting your adaptability in a busy veterinary environment.

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How do you maintain a positive attitude while dealing with difficult clients?

Talk about techniques you use to manage stress and remain professional, like active listening and empathy. By demonstrating your ability to maintain composure and support positive outcomes even in challenging situations, you'll highlight your commitment to client satisfaction and resilience.

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What excites you most about working as a Veterinary Client Service Representative?

Share your enthusiasm for animal care and client interaction. Discuss how this role allows you to combine your passion for animals with your customer service skills. Express your eagerness to make a meaningful impact and contribute positively to the veterinary field, aligning your personal values with the hospital's mission.

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What do you believe sets Capital District Veterinary Referral Hospital apart from other veterinary clinics?

Highlight aspects like the emphasis on advanced veterinary care, the collaborative team environment, and the commitment to nurturing the human-animal bond. Your tailored answer should reflect your understanding of the hospital's unique qualities, aligning your motivations with its values.

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How would you keep yourself informed about advancements in veterinary practices relevant to your role?

Discuss your methods for staying updated, such as following industry publications, participating in seminars, or utilizing online courses. By demonstrating your commitment to continuing education and professional development, you'll show your passion and dedication to excel in the field.

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Ethos Veterinary Health is a national network of hospitals providing specialty and emergency care for pets. Our ethos is simple: to provide the most advanced, innovative and compassionate veterinary care possible. It is the foundation of our organ...

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March 31, 2025

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