Care Coordinator - East Coast

The Care Coordinator at Evergreen Nephrology is responsible for patient engagement, care coordination, resource navigation, and member advocacy. This includes enrolling patients in clinical programs, developing individualized care plans, and connecting members with vital resources to improve their health outcomes.

Candidates for the Care Coordinator role at Evergreen Nephrology should have at least three years of experience in healthcare coordination, community health work, or a similar field. Strong communication and organizational skills, as well as familiarity with community resources, are essential for success in this role.

Evergreen Nephrology supports its Care Coordinators through a comprehensive training and development program, competitive pay, paid time off, and employee benefits including health, dental, and vision insurance. The company also fosters an inclusive workplace culture that values professional growth.

In the Care Coordinator role at Evergreen Nephrology, understanding and addressing social determinants of health is crucial. This includes assessing patients' social, economic, and environmental factors that affect their healthcare. Identifying these gaps enables Care Coordinators to connect patients with appropriate resources for improved health outcomes.

Yes, the Care Coordinator position at Evergreen Nephrology is a remote role but is designed to support patients primarily within the Eastern Time Zone. Candidates must have a suitable remote workspace and reliable internet access to effectively engage with patients.

To ensure effective communication, I would actively listen to patients' concerns, maintain regular check-ins, and use clear language when explaining care plans. Additionally, I would keep families and care teams informed throughout the process.

I have developed care plans by first conducting thorough assessments of patients' needs, then collaborating with interdisciplinary teams to create tailored strategies that address their specific circumstances and health goals.

In difficult conversations, I would approach the situation with empathy, allowing the patient to express their feelings. I would validate their concerns, provide clear information, and collaborate on possible solutions to address their issues.

I prioritize tasks by evaluating urgency, impact on patient care, and deadlines, using tools to manage my workflow. Effective time management and organization skills are essential to meet the needs of both patients and the care team.

I have extensive experience with telephonic outreach, where I focus on building rapport, establishing trust, and engaging patients in their care plans to promote compliance and better health outcomes.

To assess a patient's unique health needs, I would conduct comprehensive evaluations, including medical history, lifestyle factors, and social determinants of health. This holistic approach helps inform tailored care planning.

Effective patient education methods include using visual aids, demonstrating skills, and providing easy-to-understand written materials. I also encourage patients to ask questions and engage in discussions about their care.

When conflicts arise within a care team, I focus on open and honest communication. I strive to understand each perspective and facilitate a collaborative discussion to reach a consensus that prioritizes patient care.

I am inspired to be a Care Coordinator because I am passionate about improving patient outcomes and making a positive impact on their lives. The opportunity to facilitate comprehensive support for those with kidney disease aligns with my commitment to patient-centered care.

I ensure compliance with healthcare regulations by staying updated on relevant policies, documenting member interactions accurately, and adhering to organizational guidelines to protect patient privacy and information.