Remote Certified Medical Assistant (Contract)

As a Remote Certified Medical Assistant at our company, your primary responsibilities will include guiding patients through the telehealth process, assisting with electronic check-ins, collecting vital signs, and documenting medical histories. You’ll also participate in medication reconciliation and administration of screening questionnaires, ensuring patients have a smooth experience in our virtual care programs.

To apply for the Remote Certified Medical Assistant position at our company, you need to have a medical assistant certification from AAMA, AMT, NHA, or NCCT, coupled with a minimum of 3-5 years of experience as a Certified Medical Assistant. Remote experience is preferred, and familiarity with electronic health records (EHR), particularly with systems like AthenaOne, is a plus.

While not mandatory, having remote experience as a Certified Medical Assistant is preferred for the role at our company. This ensures you'll be comfortable in a fully virtual environment and adept at managing patient care efficiently from home.

As a Remote Certified Medical Assistant at our company, familiarity with electronic health records (EHR) systems, specifically AthenaOne, is essential. You'll also need to be comfortable using communication tools like Slack and Google Suite, and it is beneficial if you have experience with platforms like Salesforce for documentation and patient management.

Considering a position as a Remote Certified Medical Assistant at our company allows you to expand access to healthcare while enjoying the flexibility of remote work. You'll contribute directly to patient care, making a meaningful impact on their healthcare journey, and you'll be part of a supportive team dedicated to delivering high-quality virtual care.

To ensure a seamless patient experience during telehealth visits, I focus on clear communication and technical support. I would guide patients step-by-step through the check-in process and provide assistance with troubleshooting any issues they might encounter, ensuring they feel comfortable and supported throughout their visit.

When managing high call volumes, I prioritize tasks based on patient needs and urgency. I utilize effective communication to assess and address concerns quickly. Using organized documentation methods also helps ensure nothing slips through the cracks and patients receive timely care.

Absolutely! In a previous role, I encountered a patient with elevated vital signs. I promptly escalated the situation to a Registered Nurse for further evaluation. Maintaining an efficient response protocol during such incidents ensures we provide the best care while adhering to safety standards.

To keep my technical skills updated for online patient care, I actively seek training on EHR systems and telehealth platforms. Participating in webinars and industry conferences helps me stay informed about the latest technology and best practices in telehealth.

Documentation is critical in telehealth as it ensures accurate patient records and continuity of care. It provides a comprehensive view of patient interactions, diagnoses, and treatment plans, which is essential for effective communication between healthcare providers and optimal patient outcomes.

Collecting medical histories over telehealth requires empathy and communication skills. I ensure the patient feels comfortable sharing their information by explaining the process clearly and listening attentively to their concerns, while also taking detailed notes to maintain accuracy.

If a patient is having trouble connecting to a telehealth appointment, I would first guide them through troubleshooting steps, such as checking their internet connection or ensuring they have the necessary software installed. If issues persist, I would offer alternative solutions, such as rescheduling the appointment or providing support via phone.

Handling sensitive patient information in a remote setting requires strict adherence to confidentiality protocols. I ensure that all communications and documentation are done on secure platforms, and I avoid discussing patient information in public or unsecured environments.

The most rewarding aspect of being a Certified Medical Assistant is the opportunity to make a difference in patients' lives. Knowing that I’m facilitating their access to quality healthcare and providing support during their treatment journey is truly fulfilling.

When working independently, I prioritize my tasks by utilizing a structured approach, such as creating a daily checklist or using a project management tool. This helps me stay organized and ensures that I focus on high-priority items that directly impact patient care.