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If you're looking for a dynamic opportunity with Sago, the position of Panel Helpdesk Associate might be your perfect match! In this role, you'll be the friendly first point of contact for inquiries directed to our respondent help desk. Your primary responsibility will be to intake, triage, investigate, and respond to questions, all while maintaining our reputation for high-quality service. You'll assess respondent needs with a keen eye, providing accurate, valid, and complete information to resolve issues efficiently. Collaboration is key, so you'll work closely with internal teams to troubleshoot any challenges that may arise, ensuring a smooth respondent experience. It's not all about problem-solving though! You'll also need to keep your knowledge sharp and stay updated on Sago's technologies and procedures. Every now and then, you’ll tackle some complex issues that require escalation, making timely follow-ups to ensure everything is resolved to everyone’s satisfaction. If you have a high school diploma or GED and experience in market research or customer service ticketing software, that will give you a leg up. Proficiency in Microsoft Office and fluency in additional languages like French or Spanish will be super beneficial as well. Come join Sago and help us provide the exceptional service we’re known for!
Today’s markets demand new research methods. Sago, formerly Schlesinger Group, is the global research and data partner that connects business questions to human answers. Backed by our history, global reach, and innovative spirit, our adaptive solu...
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