Account Manager, Nexa

As an Account Manager at Nexa, you'll be responsible for maintaining and enhancing relationships with clients in the home services and healthcare sectors. Your key duties will include serving as the lead contact for your designated portfolio, addressing client inquiries, and utilizing your relationship-building skills to maximize client satisfaction and retention. Additionally, you'll identify opportunities for upselling and cross-selling within our product offerings, ensuring clients are on the most appropriate plans.

To qualify for the Account Manager position at Nexa, you should have a minimum of 5 years of account management experience in a B2B SaaS or CCaaS environment. A background in selling to the healthcare or home services industries is preferred, alongside a Bachelor's degree in Business Administration, Marketing, or a related field. Strong communication skills, a solid understanding of account management principles, and experience with CRM tools like Salesforce are also essential.

The base salary range for the Account Manager role at Nexa is between $55,000 - $60,000, along with a bonus incentive plan. This competitive compensation package is subject to factors such as your experience, role level, and other considerations discussed during the interview process, ensuring the best alignment for your future at EverService.

Nexa is committed to supporting Account Managers in achieving targets through comprehensive onboarding, access to resources, and continuous training. You'll be equipped with an array of products and services to meet your clients' needs, along with a robust team ready to help you thrive in upselling and cross-selling. By fostering a collaborative environment and providing regular feedback, Nexa empowers its Account Managers to succeed.

Nexa offers a comprehensive benefits package designed to support the well-being of its employees. This includes medical and dental insurance, retirement plans, life insurance, sick time, and paid time away (PTO). As an Account Manager at Nexa, you’ll benefit from a supportive workplace culture that values work-life balance and your overall health.

In answering this question, focus on specific examples from your past roles as an Account Manager. Highlight your responsibilities, achievements, and how you successfully managed client relationships, particularly in a B2B SaaS or CCaaS environment. Tailor your examples to showcase how you have driven growth or enhanced client satisfaction.

When discussing your approach to upselling and cross-selling, share a structured method that you employ. Describe how you assess client needs, present relevant products, and ensure that the solutions add value to their business. Providing a success story where you successfully increased sales through these techniques will showcase your effectiveness.

Highlight strategies like regular check-ins, personalized communication, and being responsive to client needs. Share how you build trust over time through consistent delivery on promises and your efforts to gain a deep understanding of client business needs.

In your response, emphasize your ability to listen actively and empathize with client concerns. Provide a specific example of a time you addressed a client's objection and transformed it into a solution. This demonstrates your problem-solving approach and commitment to client satisfaction.

Discuss your experience with tools such as Salesforce or similar CRMs. Explain how these tools help you track client interactions, manage follow-ups, and analyze data to inform your strategies. Emphasizing data-driven decisions will show your analytical mindset.

Provide a detailed example of a previous situation where your efforts not only met but exceeded targets. Include specific metrics if possible, and elaborate on the techniques and strategies you employed to achieve those results, which reflects your proficiency as an Account Manager.

Explain your method for assessing account value and potential for growth. Discuss how you determine where to invest your time and resources, and share examples of how this prioritization has led to successful outcomes in your past roles.

Discuss aspects such as trust, communication, and the continual assessment of client satisfaction. Provide insights into how you proactively address issues and foster strong relationships that lead to long-term retention in your experience as an Account Manager.

Share a specific example of a time you recognized a client’s needs that weren’t being met and successfully pitched an additional service or product that addressed that gap. This illustrates your ability to think strategically and act on opportunities.

Articulate what drives you in your career, whether it's the challenge of meeting client needs, the thrill of achieving sales targets, or the satisfaction of helping clients grow their businesses. This question allows you to share your passion for client services and sales.