Afternoon Concierge – Part Time

As an Afternoon Concierge at Excel Building Management, you'll be tasked with providing outstanding front desk service, welcoming residents and guests with professionalism. Responsibilities include assisting the Building Manager with resident inquiries, monitoring visitor movements, managing resident keys and packages, and ensuring the common areas remain tidy and presentable. You will also complete incident reports as necessary and respond to emergencies, making your role vital in maintaining the safety and hospitality of the building.

To apply for the Afternoon Concierge role at Excel Building Management, you should possess front-of-house or customer service experience, along with strong written and verbal communication skills. A degree of computer literacy, particularly in Microsoft Word and Excel, is essential. You should also have a proven ability to build rapport with residents and a cooperative relationship with team members. Punctuality, professionalism, and a proactive attitude will serve you well in this position.

The Afternoon Concierge role at Excel Building Management is a part-time position with hours from 3 PM to 10 PM, Monday through Friday. This schedule provides you with the opportunity to engage with residents during their afternoon and evening activities while allowing for a balanced lifestyle outside of work.

Yes, Excel Building Management offers comprehensive training for new Afternoon Concierges prior to their first shift. This training is designed to equip you with the skills and knowledge necessary to excel in your role, ensuring you are well-prepared to provide exceptional service to residents and manage responsibilities effectively.

The work culture at Excel Building Management is collaborative, supportive, and focused on professional growth. We believe in fostering a team environment where each member’s contributions are valued. As an Afternoon Concierge, you'll be part of a friendly team dedicated to providing superior customer service and making every resident's experience exceptional.

When handling a difficult resident, I would first listen actively to their concerns without interruption. I’d acknowledge their feelings and assure them that I’m here to help resolve the issue. I would calmly assess the situation and provide a solution or escalate it to the Building Manager if necessary. Maintaining professionalism and empathy is key in these scenarios.

To ensure excellent customer service, I focus on being attentive and proactive. This includes anticipating residents' needs, delivering personalized service, and maintaining clear communication. I also prioritize consistency in service quality and always seek feedback to improve our offerings.

In my previous role, a resident had a last-minute need for an urgent package delivery. I coordinated with a courier while ensuring that their concerns were addressed promptly. This not only resolved their issue swiftly but also fostered a sense of trust and appreciation, leading to positive feedback.

The most important qualities for an Afternoon Concierge include strong communication skills, a keen sense of empathy, and the ability to remain calm under pressure. Additionally, being proactive and possessing excellent organizational skills are crucial to effectively manage the diverse tasks associated with the role.

During busy shifts, I prioritize tasks based on urgency and resident need. Utilizing a to-do list helps me keep track of responsibilities. I also remain flexible to adapt to changing priorities as situations arise, ensuring that all residents receive prompt attention.

In my previous roles, I was responsible for overseeing visitor registration and ensuring compliance with building security protocols. I am familiar with handling security intercoms and reporting any suspicious activity to the appropriate personnel, which is essential for maintaining resident safety.

In emergencies, I remain calm and follow established protocols. I quickly assess the situation and take necessary immediate actions – whether it’s contacting emergency services, alerting the Building Manager, or ensuring residents are safe. Clear communication is vital during these moments to provide reassurance.

Creating a welcoming atmosphere involves greeting residents with a warm smile, discovering their preferences, and personalizing interactions. Small gestures, such as remembering names and special occasions, make a significant difference. I strive to ensure the front desk area remains tidy and presentable, reinforcing a sense of home.

What I enjoy most about working as a concierge is the opportunity to build relationships with residents and make a direct positive impact on their daily lives. Every day brings new challenges, and I find fulfillment in creating memorable experiences for others.

I am drawn to Excel Building Management because of its commitment to exceptional service and strong team culture. I believe my values align with the company’s mission, and I’m excited about the opportunity to contribute to a brand known for delivering outstanding concierge services in high-end residential settings.