Therapy Technician - Barclays

As a Therapy Technician at Barclays under Spear Physical and Occupational Therapy, your primary responsibilities include preparing treatment areas, gathering medical equipment, and supporting the execution of procedures under the supervision of Physical or Occupational Therapists. Ensuring that every patient receives high-quality care and a welcoming environment is also essential in your role.

To become a Therapy Technician at Barclays, you need prior customer service experience, excellent communication skills, and a strong attention to detail. While an athletic background can be beneficial, a genuine passion for physical and occupational therapy is crucial. A willingness to learn and grow within the role will also help you excel.

Barclays, through Spear Physical and Occupational Therapy, offers a competitive compensation package that includes medical, dental, and vision benefits, a generous 401(K) Safe Harbor Match plan, and paid membership to One Medical. Additional perks include discounts on gym memberships, employee events, and paid time off options to support the work-life balance of Therapy Technicians.

At Barclays, the collaborative culture is pivotal in creating a supportive environment for Therapy Technicians. You will work closely with patients, physical therapists, and other team members, fostering a community where everyone is invested in each other’s success and well-being. This collaborative approach helps in enhancing patient outcomes and job satisfaction.

Spear Physical Therapy emphasizes the importance of empathy, clinical excellence, and teamwork in its Therapy Technicians. Candidates who resonate with the SPEAR-IT values, which include Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork, are highly valued as they contribute to a positive patient experience and a supportive work environment.

It's essential to approach challenging patients with empathy and patience. As a Therapy Technician, listen carefully to their concerns, engage them in conversation, and try to understand their perspective. By building trust, you can work towards solutions that ensure their comfort and encourage their participation in treatment.

I believe my background in customer service, combined with my passion for physical therapy and strong communication skills, makes me a great fit for the Therapy Technician position at Barclays. I am dedicated to creating a positive experience for patients and eager to collaborate with the team to enhance their rehabilitation journey.

In my previous role, I often juggled multiple responsibilities, such as managing patient schedules, assisting with treatment preparations, and addressing inquiries from clients. By prioritizing tasks based on urgency and importance, I was able to ensure that each patient's needs were met efficiently and effectively.

To ensure high standards of clinical excellence, I stay organized by meticulously preparing treatment areas and ensuring all equipment is sterile and ready. I continually seek feedback from therapists on my performance and am open to learning new techniques and approaches to improve patient care.

Teamwork is pivotal in a therapy setting. I communicate openly with my colleagues, actively participate in team meetings, and contribute ideas for improving patient care. I understand that collaboration leads to better outcomes, so I value each team member's input and expertise while providing support wherever needed.

Empathy is crucial for a Therapy Technician, as it enables us to connect with patients emotionally, understand their fears and concerns, and create a comforting atmosphere. Demonstrating empathy helps patients feel valued and understood, which in turn motivates them to engage more actively in their recovery process.

Handling sensitive patient information requires strict adherence to confidentiality protocols. I always ensure to keep personal health information secure and share details with only authorized personnel. This creates a safe environment for patients and builds trust within the therapeutic relationship.

Customer service experience is vital for a Therapy Technician because it equips you with the skills to interact positively with patients and colleagues alike. Understanding patients' concerns, providing clear explanations, and maintaining a welcoming demeanor are key components in delivering high-quality care and ensuring patient satisfaction.

In my previous role, I initiated a weekly feedback session where team members could share their thoughts on our experiences and celebrate our patients' progress. This not only fostered camaraderie but also encouraged us to learn from each other and improve our patient care approaches collectively.

Essential skills for a Therapy Technician include strong communication abilities, attention to detail, empathy, and a proactive attitude. Being able to multi-task and effectively manage time also plays a vital role in maintaining patient safety and providing personalized care.