Air Import Agent

As an Air Import Agent at Expeditors, your key responsibilities will include ensuring a smooth and timely shipment process, tracking and tracing shipments, and providing proactive communication to customers. You will also handle client billing and dispute resolution, manage foreign-to-foreign billing, and support customer quote requests. Additionally, you will need to comply with internal policies and external regulations while maintaining an organized and efficient workflow.

To be qualified for the Air Import Agent position at Expeditors, candidates must have effective interpersonal and organizational skills, proficiency in typing (30 wpm) and 10-key, and must possess DG Certification. It is beneficial to have prior experience in logistics and familiarity with industry-specific qualifications, as well as good computer skills in programs like Excel, Word, and PowerPoint.

Expeditors offers robust training and personnel development programs for Air Import Agents. Employees are expected to complete 52 hours of training annually, which includes all mandatory training sessions. This commitment to ongoing education is designed to help you enhance your skills and advance your career within the company.

Air Import Agents at Expeditors generally work a schedule from Sunday to Thursday. While a standard schedule may be set, flexibility in work hours is expected based on the team’s needs and shipment demands, allowing for a more responsive and dynamic work environment.

The expected compensation for the Air Import Agent position at Expeditors ranges from $22.00 to $33.00 per hour. In addition to competitive pay, employees enjoy a variety of excellent benefits, including paid vacation, health plans, and a 401(k) retirement savings plan.

In the role of an Air Import Agent, I handle stressful situations by remaining calm, prioritizing tasks effectively, and maintaining organization. By actively listening to customer concerns and providing timely solutions, I ensure that I address issues as they arise while keeping all parties informed.

In my previous role, I noticed that our shipment tracking process was often delayed due to manual data entry errors. I proposed the implementation of an automated system that reduced check-in times by thirty percent. This not only improved efficiency but also enhanced customer satisfaction.

I am well-versed in logistics software and Microsoft Office Suite, particularly Excel for data management. Additionally, I have experience with shipment tracking systems which can significantly streamline the operations of an Air Import Agent.

I prioritize tasks based on urgency and impact on the shipment process. I use a task management system to categorize responsibilities and ensure that the most critical tasks are completed first while monitoring ongoing progress for timely updates.

I maintain good customer relationships by practicing active listening, ensuring clear communication, and following up with clients regularly. By being responsive and addressing their needs promptly, I foster trust and satisfaction in our service.

I want to work for Expeditors because of its commitment to innovation and employee development. The company’s strong emphasis on building a career through continuous training resonates deeply with my professional aspirations, and I admire the collaborative environment that values teamwork.

In my previous roles, I was responsible for ensuring compliance with both company policies and external regulations. I regularly conducted audits and training sessions to keep the team informed about the latest regulations, resulting in a strong compliance culture.

To ensure timely shipment and customer satisfaction, I would keep open lines of communication with all stakeholders, monitor shipment status closely using tracking tools, and proactively address potential delays by providing solutions and alternatives to customers.

I have extensive experience managing foreign-to-foreign billing, where I focused on accuracy and compliance with local regulations. I have developed processes to ensure timely invoicing and addressed discrepancies quickly, which has helped improve our billing cycle.

In case of a shipment delay, I maintain transparency by promptly informing the customer about the situation and providing them with updated timelines. I work closely with all relevant parties to identify and solve the issue, aiming to minimize the impact on the customer’s operations.