Account Manager

As an Account Manager at Experian, you will manage and grow our relationships with existing clients, developing strong connections by understanding their business needs. Your main responsibilities include addressing client concerns, onboarding new clients, and generating new business through upselling and cross-selling products. Effectively managing key accounts, negotiating contract renewals, and providing feedback for product improvements will also be essential to your role.

To qualify for the Account Manager position at Experian, you should have a Bachelor’s degree or equivalent experience along with at least 5 years of sales or account management experience. Solid B2B experience, a background in solving complex customer problems, and proficiency with standard CRM systems like Salesforce are necessary. You should also be comfortable managing senior-level client relationships and possess strong communication skills.

The work culture at Experian is centered around valuing diversity, inclusion, and work-life balance. As an Account Manager, you will enjoy a collaborative environment where your contributions are recognized. We emphasize professional development, flexible work arrangements, and a supportive atmosphere that prioritizes employee well-being. Experian has consistently been rated a great place to work globally, demonstrating our commitment to our employees.

At Experian, we believe in creating pathways for career advancement. As an Account Manager, you will have opportunities to grow within the organization through continuous training, mentorship, and exposure to various projects. Proven excellence in your role can lead to more senior positions within sales or account management, enabling you to expand your skill set and influence on our clients and the business.

Experian is committed to the continuous education and professional development of its employees. As an Account Manager, you will have access to various educational reimbursement programs that support your learning goals. We encourage you to pursue relevant certifications, courses, and workshops, which not only benefit your personal career growth but also enhance the overall capabilities of our team.

When answering this question, focus on specific examples that showcase your ability to understand client needs and build strong relationships. Highlight instances where you resolved client concerns or developed strategies to enhance their satisfaction, demonstrating both your skills and your commitment to their success.

Discuss your strategies for achieving revenue goals, such as identifying upsell opportunities, developing detailed account plans, and leveraging data to track performance. Providing examples from previous roles can help illustrate your approach and commitment to meeting and exceeding targets.

Share a specific success story where you effectively identified a situation that allowed you to successfully up-sell or cross-sell a product. Focus on your understanding of the client’s needs and how your solution added value to their business.

Explain your approach to communicating with senior clients, emphasizing the importance of understanding their priorities and aligning your messaging accordingly. Discuss how you build credibility and trust through consistent and transparent communication.

Talk about your methods for maintaining client satisfaction, such as regular check-ins, soliciting feedback, and being proactive in addressing issues. Emphasize your commitment to transforming client feedback into actionable improvements.

Mention your experience with various CRM systems, such as Salesforce, for managing accounts and tracking client interactions. Discuss how you utilize these tools to organize customer data, follow up on leads, and measure your performance.

Demonstrate your commitment to ongoing learning by discussing how you keep up with industry news, attend relevant events, and maintain connections within your network. This shows your ability to bring valuable insights to your clients.

Use the STAR method (Situation, Task, Action, Result) to structure your response, ensuring you detail the challenge, your role in resolving it, and the positive outcome. This showcases your problem-solving skills and ability to remain calm under pressure.

Outline your strategy for onboarding, emphasizing clear communication, establishing expectations, and ensuring that clients feel supported throughout the transition. Highlight any processes or tools you use to streamline the onboarding experience.

Discuss your experience working cross-functionally to deliver on client needs. Provide examples of how you’ve partnered with sales, product, or support teams to develop solutions and improve service delivery for clients.