Account Manager

Description

Job Summary:

Jon-Don’s strong reputation for quality customer service has been the foundation of our success since 1978. As an Account Manager, it is you who will be responsible for continuing to impress our customers. As the customer's primary point of contact, you will have the opportunity to take ownership of customer and service issues and collectively work with our team to make our customers do business with Jon-Don for years to come. 

POSITION DESCRIPTION:

About Jon-Don:

Jon-Don partners with contractors, facilities managers, and business owners to provide them with a variety of products they need to tackle their toughest jobs—whether it’s removing that one impossible carpet stain or resurfacing a massive warehouse floor. Since 1978, we’ve been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they can’t find with other suppliers. Today, with 16 branches strategically located throughout the United States, we’re serving industries ranging from carpet cleaning to janitorial, restoration and concrete polishing/ surface prep.

“Jon-Don: Let’s Tackle Your Toughest Jobs”

RESPONSIBILITIES:

• Meet and exceed sales quotas
• Recommend new product offerings
• Provide product and technical advice
• Learn new products and industry trends
• Assist with product, parts, order placement and/or initiate repair process
• Ensure customer satisfaction and productive phone time
• Address concerns or questions a customer may have in the showroom
• Develop professional customer relationships (in person and over the phone)
• Strong computer, communication(written and oral) and organizational skills
• Energetic and career-minded
• Greet customers and assist them with inquiries regarding product or repair
• Ensure that customers receive prompt, courteous and effective service
• Prioritize required service and be prepared to provide options upon request
• Build strong relationship with the customers
• Willing to assist other departments as needed with management direction
• Assist with the overall appearance and merchandise on the store including but not limited to down stocking and facing as needed
• Outbound calls (set by management) to customers for follow up and/or reengage customers is required weekly.

Requirements

Education and Experience:

• High School or equivalent
• Previous experience preferred, but not required

REQUIRED SKILLS / ATTITUDES:

• Self-motivated
• High sense of urgency
• Takes initiative
• Able to work as a team.
• Able to communicate with peers and leadership
• Problem-solving/troubleshooting ability
• Ability to perform multiple task and switch between priorities.
• Dependable, responsible and willing to accept accountability
• Comfortable working with tablets and PC’s

Benefits/Health Plans

Medical, Dental, and Vision insurance coverage

Free life insurance for all full-time employees

Flexible spending accounts

401k Program: Jon-Don matches 50% of employee contributions up to 4%

Sign-on Bonus

Paid Holiday and Flex Floater Days

PTO: 3 weeks within the first year

Sick and Safe time off: As State Law Requires 

Employee Referral Program

Employee Discounts

Wellness Perks

Work environment and physical demands:

• Physical activity includes:
• Standing for long periods of time
• Regular walking
• Reaching
• Stooping
• Bending
• Kneeling
• Crouching
• Climbing stairs and ladders
• Working on elevated platforms
• Use of hands for lifting and pulling
• Regularly lifts or moves up to 25 #’s
• Frequently lifts or moves up to 50 #’s

Jon-Don, Inc. is an Equal Opportunity Employer, providing equal employment opportunities to all individuals. We recruit, hire, and promote into all job levels the most qualified applicants without regard to race, creed, color, national origin, religion, sex including pregnancy, sexual orientation or gender identity), age, disability or handicap, genetic information including family medical history, citizenship status, alienage or national origin, veteran status, ancestry, marital or family status, military or veteran service, domestic or sexual violence victim status, political affiliation or activities, arrest/conviction record, obesity, HIV/AIDS diagnosis, sexual and reproductive health decisions, or any other protected characteristic under applicable federal, state, and local laws. Jon-Don, Inc. is committed to providing equal employment opportunities that extend to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.