Manager, PMO - Experian Health - Remote

As a Manager PMO at Experian Health, you'll be responsible for leading a team of Project Managers, ensuring project assignments are organized and delivered effectively. You'll play a significant role in guiding your team's professional development, managing departmental goals, and collaborating with senior management to enhance project delivery models. Additionally, you'll monitor project performance, manage budgets, and act as an escalation point for project governance.

To be considered for the Manager, PMO role at Experian Health, you should have 4-7+ years of experience in healthcare revenue cycle project management and at least 3-5+ years of team management experience. A PMP certification from the Project Management Institute is essential, along with a Bachelor's degree, and a Master's or HFMA CRCR is preferred. Travel availability of 25% is also required.

Experian Health offers an excellent compensation package, including bonuses, core benefits like medical, dental, and vision insurance, and a matching 401K plan. The company promotes a flexible work environment, allowing remote work, and offers generous time-off policies, including volunteer time off, vacations, and 12 paid holidays to maintain a healthy work-life balance.

Experian Health promotes a culture that celebrates diversity and prioritizes employee well-being. The company focuses on DEI, work-life balance, collaboration, and professional development, creating a supportive environment. Awards like the World's Best Workplaces™ and Glassdoor Best Places to Work highlight Experian's dedication to its people-first approach, making it a fantastic place for a career as a Manager, PMO.

As a Manager, PMO at Experian Health, you'll not only manage projects but also develop your leadership abilities. The company invests in your growth through continuous training, coaching, and mentorship opportunities. By collaborating with senior management and being part of innovative project delivery discussions, you'll have ample opportunities to refine your skills and advance your career.

In managing multiple projects, I prioritize tasks based on urgency, impact, and resources available. I utilize project management tools to visualize timelines and dependencies, allowing me to allocate resources effectively and ensure that critical deadlines are met without compromising quality.

In my previous roles, I’ve successfully managed teams consisting of various levels of project managers. I focus on fostering a collaborative environment, providing regular feedback, and implementing training programs to help team members grow their skills. This not only aids in team success but also improves overall project delivery.

Effective communication is key in a PMO setting. I implement regular check-ins, utilize project management software for updates, and encourage open dialogue among team members. This creates a culture of transparency where everyone is aligned on goals and progress.

When faced with delays, I assess the situation by identifying the root cause and developing a mitigation plan. This involves re-evaluating project timelines and resources while communicating clearly with all stakeholders about adjustments that need to be made to stay on track.

For project management in healthcare, I recommend tools like Microsoft Project or Asana for task management and timeline tracking. Additionally, using software that complies with HIPAA regulations is crucial for communication and data storage, ensuring patient information remains secure.

I keep my team motivated by recognizing individual and team achievements regularly and fostering a supportive atmosphere. Encouraging professional development, providing resources for stress management, and celebrating milestones collectively help maintain high morale during challenging projects.

One of my successful projects involved implementing a new billing system in a healthcare organization. It was successful due to thorough planning, stakeholder buy-in, and ongoing training for the teams involved. Continuous communication helped address minor hiccups quickly, which ultimately led to on-time implementation.

To develop a project timeline, I first define key milestones and deliverables with input from the team. I then use those to create a detailed schedule that outlines tasks, responsibilities, and deadlines. Adjustments are made to ensure resource availability, while keeping all stakeholders informed of the timeline.

A successful PMO Manager should possess strong leadership skills, excellent communication abilities, and a detailed understanding of project management principles. Additionally, adaptability and problem-solving skills are crucial, as they help manage the ever-changing dynamics and challenges within projects.

I actively seek feedback from my team during and after project completions through surveys and one-on-one discussions. This input is invaluable for identifying areas of improvement and helps in refining our project management processes for future endeavors.