Technical Program Manager, Quote to Cash

As a Technical Program Manager at Figma, your primary responsibilities include leading the end-to-end execution of Quote to Cash (QTC) initiatives, partnering across multiple teams such as Business Systems, Finance, Sales Ops, and Engineering to streamline workflows, overseeing the optimization of billing platforms, and defining KPIs to measure process effectiveness. You will also manage dependencies and stakeholder expectations, ensuring smooth project delivery.

To qualify for the Technical Program Manager position at Figma, candidates should possess at least 8 years of experience in Technical Program Management with a focus on QTC, Business Systems, or Revenue Operations. Strong expertise in billing platforms, Salesforce, and NetSuite is essential, along with proven experience in managing large-scale programs in a high-growth environment.

At Figma, collaboration is at the heart of what we do. Technical Program Managers are instrumental in fostering cross-functional alignment and collaboration among different teams. You will be working closely with Business Systems, Finance, Sales, Customer Success, and Engineering to optimize processes and ensure everyone is on the same page, promoting an inclusive and cohesive work environment.

While the core requirement is 8+ years in Technical Program Management, experience in revenue forecasting and analytics, as well as familiarity with project management tools like Jira or Asana, is highly preferred for the Technical Program Manager position at Figma. This background will help you effectively address the complexities in our revenue operations.

At Figma, the philosophy of 'Grow as you go' truly reflects our commitment to employee development. Technical Program Managers have ample opportunities to advance their careers by taking on new projects, leading initiatives, and expanding their skills within an innovative and supportive environment. The diverse and dynamic nature of our work fosters significant professional growth.

Certainly! When discussing my experience with Quote to Cash processes, I highlight specific projects where I improved efficiency by streamlining workflows or automating tasks. I would include examples of tools I used, such as Salesforce or NetSuite, and emphasize how these improvements directly impacted the business and customer satisfaction.

To manage cross-functional teams effectively, I prioritize clear communication and define common goals. I regularly conduct check-ins to ensure everyone feels engaged and informed. Sharing updates and being open to feedback from all teams helps foster collaboration and accountability.

When identifying and mitigating risks in projects, I employ a proactive approach by continually assessing project dependencies and communicating potential risks with the team. I also create contingency plans and document them so that the entire team can respond swiftly and effectively if issues arise.

In previous roles, I led the implementation of billing platforms such as Stripe and NetSuite, where I coordinated the integration process across departments. I ensured comprehensive training for the teams and maintained open lines of communication with stakeholders to monitor the implementation closely and address questions as they arose.

I stay updated with industry best practices for Technical Program Management by engaging in professional networks, attending relevant webinars or conferences, and regularly following publications or blogs that discuss advancements in project management methodologies. This ensures I bring the best strategies to my role.

Key metrics I consider include process efficiency, project timelines, stakeholder satisfaction, and how the project's outcomes align with business goals. I always define measurable objectives at the project's onset so that progress can be tracked, and outcomes evaluated accurately.

When conflicts arise within project teams, I initiate open discussions that encourage team members to voice their concerns. I facilitate the conversation toward finding a collaborative solution, ultimately aiming for a resolution that benefits the entire team and aligns with our objectives.

I once managed a project to automate our QTC workflows, where I defined the project's goals, assembled a team, and established timelines. By facilitating collaboration across departments and refining processes, we completed the project ahead of schedule, improved efficiency by 30%, and received positive feedback from stakeholders.

Communication is integral to my management style. I believe in transparent, frequent communication with my team and stakeholders throughout the project lifecycle. This ensures everyone is aligned, problems are addressed quickly, and successes are celebrated collectively.

A great Technical Program Manager possesses strong leadership skills, effective communication abilities, and is adept at crucial technical knowledge related to the industry. They should also be adaptable, as challenges and changes are common in a fast-paced environment, and be passionate about driving their teams towards success.