Account Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Account Manager do at Fiserv?

The Account Manager serves as the primary point of contact for both internal and external issue resolution. This role involves comprehensive operational support including account maintenance, project support, system enhancements, certifications, implementations/product solutions, and regulatory changes. By engaging in these activities, the Account Manager ensures seamless operations and client satisfaction.

What you will do:

• Support high-revenue Commercial Mid-Market portfolio in partnership with Relationship Manager.
• Resolve both internal and external issues as the primary or escalation point of contact.
• Maintain accounts, support projects, enhance systems, manage certifications, and implement product solutions.
• Handle alert/communications, association releases, and regulatory changes.
• Liaise with third parties, manage new business initiatives, and conduct financial audits/analyses.
• Initiate and engage in process improvements to achieve operational efficiencies and cost savings.
• Learn to support complex platforms to deliver comprehensive client support.

What you will need to have:

• 4+ years of progressively responsible industry experience in a customer-facing role.
• 4+ years of experience in account maintenance and project support.
• 3+ years of experience with system enhancements and implementations.
• Bachelor’s degree in a relevant field, or an equivalent combination of education, work, and/or military experience.
• Knowledge of Original First Data’s products, platforms, systems, and operational areas is a plus.

What would be great to have:

• 3+ years of experience in Relationship Management.
• 3+ years of experience in Customer Support Policies, Standards, and Procedures.
• 4+ years of experience in Customer Interaction and Problem Management.
• 3+ years of experience in Account Management.
• Knowledge of the relevant Product Line.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.