Identity Services Specialist Co-Op

As an Identity Services Specialist Co-Op at FM, you will handle daily operations for identity and directory services technologies. This includes managing ticket queues, responding to incident tickets, and processing change requests. You will work with technologies like Microsoft Active Directory, Multi-Factor Authentication (MFA), and Single Sign-On (SSO). Your role is vital to maintaining seamless enterprise identity, authentication, and authorization services.

To qualify for the Identity Services Specialist Co-Op at FM, applicants must be enrolled as a full-time student in a degree program related to Computer Science, Cyber Security, Information Technology, or similar fields. Additionally, having a foundational understanding of relevant technologies such as Microsoft Active Directory, Azure, and Windows Operating Systems will help you succeed in this role.

The work environment at FM for the Identity Services Specialist Co-Op is dynamic and collaborative, set within a diverse team that encourages both teamwork and independent problem-solving. The position allows for remote work with periodic travel to our headquarters in Johnston, RI, which is nestled in the vibrant Providence area, offering plenty of cultural and recreational activities.

Essential technical skills for the Identity Services Specialist Co-Op at FM include knowledge of Microsoft Windows Active Directory and experience with identity and directory services. Familiarity with PowerShell, Microsoft Windows Server (2012/19), and Microsoft Azure is highly advantageous, as these will be crucial in performing daily support activities and troubleshooting various technology issues.

The work schedule for the Identity Services Specialist Co-Op at FM is full-time, requiring 37.5 hours a week, from Monday to Friday, between 9 am and 5 pm EST. This structured schedule allows you to balance your education while gaining practical experience in the field.

When answering this question, highlight any specific projects or coursework where you utilized Microsoft Active Directory. Discuss your familiarity with user management, group policies, or troubleshooting within the platform, as this showcases your practical knowledge and readiness for the Identity Services Specialist Co-Op.

Approach this question methodically. Start by identifying the nature of the access issue—whether it's related to credentials or network connectivity. Talk about the steps you would take to verify user details and permissions, and the resources you'd consult, which reflects your analytical skills and problem-solving capacity.

In your answer, describe MFA as a security method requiring two or more verification factors to gain access to an application. Stress its importance in enhancing security and protecting sensitive data, which directly relates to the Identity Services Specialist Co-Op's responsibilities.

This is your chance to showcase your organizational skills. Discuss any tools or techniques you adopt to prioritize tasks, such as to-do lists or project management software. Incorporate examples of how these strategies have helped you meet deadlines, which is important for the fast-paced environment you're entering as a Co-Op.

Use the STAR method here: explain the Situation, Task, Action, and Result. Make sure to detail a technical issue relevant to identity services or support tasks, emphasizing your critical thinking and troubleshooting skills, which are essential traits for the Identity Services Specialist Co-Op.

Share your passion for identity management and how it fits into your career goals. Mention FM's reputation as a leader in property insurance and your desire to contribute to a team working with cutting-edge technologies, demonstrating your motivation and alignment with the company’s objectives.

Emphasize the importance of clear communication within technical teams. Talk about how transparency and collaboration can lead to effective problem-solving and project management, which are vital for a Co-Op position that requires teamwork and interaction across various departments.

Discuss your approach to conflict resolution, focusing on open dialogue and seeking to understand different viewpoints. Providing an example where you successfully resolved a team disagreement will illustrate your interpersonal skills, crucial for collaborating effectively as an Identity Services Specialist Co-Op.

Articulate a desire to deepen your understanding of identity and access management technologies. Express your eagerness to learn from seasoned professionals at FM and contribute meaningfully to the team. Highlight this eagerness as key to personal and professional growth during your Co-Op.

Mention resources you use to keep up with the latest developments, such as industry blogs, webinars, or certification courses. This shows your proactive inclination to continuously grow and adapt, a trait that will be beneficial in the evolving tech landscape you’ll engage with as an Identity Services Specialist Co-Op.