Project Manager 2

As a Project Manager 2 at FORM.com and GoSpotCheck, your primary responsibilities include scoping and delivering customized solutions for customers, collaborating with stakeholders, managing project timelines, and overseeing the efficiency of the Professional Services Team. You’ll engage directly with clients to understand their needs, ensuring that the technology we provide meets their expectations and integrates smoothly.

To qualify for the Project Manager 2 position at FORM.com and GoSpotCheck, candidates should have a minimum of 5 years of experience in project management, particularly in software implementation and back-end engineering. A solid understanding of technical concepts, service delivery tools like JIRA and Salesforce, and excellent communication skills are also essential.

A Project Manager 2 at FORM.com and GoSpotCheck should be well-versed in various tools such as JIRA, Asana, and Salesforce for managing projects. Familiarity with technical terminology related to data systems, integrations, and SaaS architecture will also be advantageous in effectively delivering projects.

To ensure customer satisfaction, the Project Manager 2 at FORM.com and GoSpotCheck consistently manages project timelines, scopes projects accurately, and maintains proactive communication with stakeholders. By underpromising and overdelivering, you can guarantee that clients receive solutions that meet or exceed their expectations.

The company culture for a Project Manager 2 at FORM.com and GoSpotCheck is upbeat and resourceful. The team values exceptional communication, collaboration, and a passion for technology, encouraging each member to contribute to the team's success while fostering an environment focused on customer satisfaction and innovative solutions.

When discussing your experience in managing software implementation projects, emphasize instances where you handled complex projects, highlighting your role in scoping, planning, and delivering successful outcomes. Use specific metrics or examples to demonstrate your impact.

To prioritize tasks effectively, outline your method for evaluating project urgency and importance. Discuss the tools you use, such as JIRA or Asana, to track timelines and workloads, and how you communicate priorities to your team to ensure successful delivery.

To explain technical challenges to non-technical stakeholders, focus on using simple language and analogies. Provide clear examples and break down complex issues into more understandable segments. This approach not only aids in comprehension but fosters trust and collaboration.

When faced with scope changes, discuss how you assess the impact on project timelines and costs. Emphasize the importance of transparency with clients and your process for managing change control, ensuring clear communication throughout the project lifecycle.

Key elements of a successful project scope include clear objectives, defined deliverables, a detailed timeline, and a thorough understanding of resource requirements. Explain how you use these elements to create comprehensive Statements of Work (SOWs) that guide project execution.

Share a specific project where challenges arose, detailing the obstacles faced, your response strategies, and the end result. Highlight your problem-solving skills and how they contributed to achieving project goals despite the difficulties.

To ensure accountability and track project progress, mention the metrics and KPIs you establish at the project outset. Discuss the regular check-ins and status reports you implement to keep all stakeholders informed and engaged throughout the project.

Discuss the importance of teamwork in your project management style, emphasizing collaboration and communication. Share experiences where effective teamwork led to project success and how you encourage an inclusive culture that values everyone’s input.

Explain your proactive approach to managing client expectations by maintaining open lines of communication. Describe how you set realistic goals and keep clients informed of project status, thereby reducing the likelihood of dissatisfaction.

Highlight your budgeting strategies, such as thorough resource assessment and regular financial tracking against budget goals. Discuss how you manage unforeseen expenses while keeping stakeholders prepared for potential budgetary adjustments.