Affordable Housing Leasing Consultant (REF8484E) - job 1 of 2

The Affordable Housing Leasing Consultant at Copper Hill has several key responsibilities, including providing tours of the property, assisting with rental applications, securing lease agreements, and ensuring compliance with Fair Housing Laws. You'll also maintain communication with residents and vendors, help with marketing strategies, and document resident information accurately. This role is vital for maintaining the satisfaction of current residents while attracting new ones.

To apply for the Affordable Housing Leasing Consultant position at FPI Management, candidates should have at least one year of experience in a similar role within property management or customer service. Familiarity with affordable housing programs like LIHTC and HUD is preferred. A high school diploma is necessary, while a related college degree is a plus. Strong computer skills and effective communication abilities are also essential for success in this role.

FPI Management prioritizes career development for its Affordable Housing Leasing Consultants by offering comprehensive training, ongoing professional development opportunities, and a supportive working environment. As one of the largest property management companies, FPI provides a pathway for employees to enhance their skills and advance within the company. There are numerous opportunities for growth and leadership roles within the organization.

The work environment for an Affordable Housing Leasing Consultant at Copper Hill is community-centric and fast-paced. You will be actively engaging with residents and potential tenants, conducting property tours, and handling inquiries. It's a professional setting where communication skills and a positive attitude are pivotal to create a welcoming atmosphere. The collaborative team culture at FPI ensures you will always have support from your colleagues.

FPI Management offers a comprehensive compensation and benefits package for its Affordable Housing Leasing Consultants, including health insurance options, employee-only employer-paid plans, and opportunities for career advancement. Additionally, you will receive ongoing training to enhance your skills in property management and customer service, promoting both personal and professional growth.

When faced with difficult situations, I remain calm and listen actively to the resident's concerns, demonstrating empathy and understanding. I ensure that I follow company procedures to address their issues effectively. For instance, I might say, 'I understand you're facing a problem, and I'm here to help resolve it as best as I can.' Being solution-oriented and transparent is key to building trust.

In my previous roles, I have gained extensive experience with various affordable housing programs such as LIHTC and HUD. I am familiar with eligibility requirements, documentation processes, and how to assist residents in navigating these programs. I make it a point to stay updated on changes in these regulations to ensure compliance and better serve our residents.

I leverage a mix of online and offline marketing strategies to attract potential residents. This includes using social media platforms, updating online listings regularly, creating engaging property tours, and collaborating on community events to boost visibility. An essential component is to analyze market data to tailor marketing efforts to our target demographic.

When prioritizing tasks in a busy leasing office, I assess the urgency of each demand and plan my day accordingly. By utilizing task lists and digital calendars, I ensure that critical deadlines, such as applicant processing or maintenance requests, are addressed first while still managing ongoing resident inquiries and follow-ups efficiently.

My approach to resident retention focuses on creating a community where residents feel valued and heard. I engage with residents regularly through events, solicit feedback on their experiences, and address their concerns promptly. By maintaining open lines of communication and resolving issues quickly, I can foster stronger community relationships and encourage lease renewals.

To stay organized with resident files, I utilize both digital tools and traditional filing methods. I ensure that all documents are categorized and labeled properly in compliance with the FPI Standard Operating Procedures. Regular audits of these files help to maintain accuracy and confidentiality, which is critical in property management.

I ensure compliance with Fair Housing Laws by staying informed about regulations and regularly participating in training sessions. This enables me to apply fair and unbiased practices when interacting with residents and prospective residents. I also make it a point to clearly communicate our policies and procedures to prevent misunderstandings.

When conducting property tours, I focus on creating a welcoming and informative experience for potential tenants. I ensure to highlight unique features of the apartments while answering any questions the tour participants might have. Additionally, I emphasize the community benefits and any special amenities that can enhance their living experience.

If I'm unsure about a resident's request, I make it a priority to communicate transparently. I will acknowledge their concern, let them know I need to confirm information, and follow up as soon as possible. This approach builds trust and shows that I value their inquiry.

I have hands-on experience using property management software such as RealPage and have become proficient in utilizing its features to streamline daily operations. From processing applications to maintaining resident records, I believe that leveraging technology enhances efficiency and accuracy in property management tasks.