Program Coordinator

As a Program Coordinator at Freeosk, you will manage and oversee several projects, ensuring end-to-end implementation workflow is followed. You'll lead intake meetings, validate requirements, and keep detailed status documents. Collaboration with Client Success and Marketing teams is key to ensure timely delivery of relevant client information and project updates, allowing Freeosk to maintain its efficient Cross-Channel solutions.

To be considered for the Program Coordinator position at Freeosk, candidates should have 2-4 years of experience in the Digital Marketing space. Strong organizational skills and attention to detail are essential, along with proficiency in communication, both verbal and written. Familiarity with project management methodologies, particularly agile practices, is also preferred for effective project execution.

The Program Coordinator role at Freeosk requires proficiency in project management tools like Jira, as well as Microsoft Suite (Word, Excel, PPT), Google Drive, and Google Docs. Additionally, experience with Basecamp, Smartsheet, Microsoft Project, and Confluence is preferred to ensure effective project management and collaboration across teams.

At Freeosk, the work environment for a Program Coordinator is collaborative and fast-paced, offering opportunities to work with various teams and professionals. Although we have our main office in Chicago, our flexible work-from-home structure allows you to be based anywhere in the continental United States, fostering a diverse workforce that enriches our brand.

Freeosk offers a comprehensive benefits package for Program Coordinators, including competitive pay, a 401(k) Match Program, medical, dental, and vision insurance, paid time off, and professional development opportunities. We also provide a work-from-home stipend, volunteer opportunities, and even summer hours, ensuring you're supported both personally and professionally.

When answering this question, highlight specific projects you have managed, focusing on your role in ensuring those projects stayed on schedule and maintained quality. Discuss the tools you utilized, such as Jira or Google Drive, and emphasize your organizational skills and ability to manage multiple tasks simultaneously.

In response to this question, explain your approach to prioritization. You can mention how you assess project urgency and impact, then communicate with stakeholders to ensure alignment. Give examples of past experiences where you successfully managed conflicts by finding compromises or adjusting timelines.

Clarify that defining a project's scope involves understanding requirements, stakeholder input, and ensuring that timelines and resources are adequately allocated. Discuss examples from previous roles where you wrote project charters or conducted intake meetings that solidified project goals.

Discuss your methods for effective communication, such as regular updates, using collaborative tools like Google Docs, and holding check-in meetings. Provide an example where your proactive communication helped to resolve an issue or keep a project on track.

Emphasize your commitment to collaboration by detailing how you encourage feedback throughout a project. Discuss how you consolidate feedback for clarity and prioritize it based on project objectives while ensuring stakeholders are constantly aligned with project goals.

When answering this, choose a specific challenge you encountered and explain the steps you took to address it. Focus on your problem-solving skills and how you communicated effectively with your team and stakeholders to navigate the obstacle.

Talk about your detailed-oriented nature and organized processes that you implement in project management. Mention any tools or strategies you use, such as checklists, KPIs, or regular quality reviews to ensure projects meet high standards.

In your answer, align your personal values and work ethic with Freeosk's mission and culture. Highlight your digital marketing experience, your collaborative spirit, and how your passion for project management aligns with their focus on customer experience and innovative solutions.

Discuss your strategies for staying informed, such as subscribing to industry publications, attending webinars, or participating in pertinent workshops. Emphasize that your proactive nature in keeping up with trends allows you to contribute fresh ideas to your role at Freeosk.

Explain how as a Program Coordinator, you play a crucial role in interface with Client Success and Marketing teams to align project outputs with customer needs. Your ability to ensure timely project completion and quality influences customer satisfaction and fosters relationships, which is vital at Freeosk.