Service Engineer

Position Overview

Represents Service and Technical Support for a variety of cross-functional initiatives including NPIs, reliability improvements, and product return investigations. Serviceability expert for the Sonosite product line, lending knowledge and expertise throughout the company. Provides product training to service personnel, including external biomeds. Responsible for additional duties and projects, as assigned by manager, which require a high-level understanding of products and/or processes.

Company Overview

FUJIFILM Sonosite, Inc. is the innovator and world leader in bedside and point-of-care ultrasound, and an industry leader in ultra-high frequency micro-ultrasound technology. Headquartered near Seattle, the company is represented by a global distribution network in over 100 countries. Sonosite’s portable, compact systems are expanding the use of ultrasound across the clinical spectrum by cost-effectively bringing high-performance ultrasound to the point of patient care. For more information, please visit www.sonosite.com.

FUJIFILM Corporation is a subsidiary of FUJIFILM Holdings Corporation. FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com.

For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030, click here.

Job Description

Essential Job Functions: 

• Represent Service and Technical Support on product core teams, working cross-functionally with Engineering, Operations, Regulatory, Product Management, and Program Management.
• Produce and maintain NPI Service deliverables, including service plans, compatibility matrices, service bulletins, service assemblies, and technical training packages.
• Establish, publish, and improve service procedures and tools to improve responsiveness, customer satisfaction, and forward-looking quality outcomes.
• Point of contact for escalated service issues, providing technical guidance to Technical Support and Service Repair personnel.
• Guide product reliability improvements based on issues encountered in the field.
• Own special investigation of incoming customer returns, working with Engineering and Regulatory as needed.
• Deliver formal technical training to Service and Technical Support personnel and external hospital biomeds.
• Additional responsibilities on an as-needed basis.
• Responsible and accountable for conducting the requirements of the company's quality system.
• Provide mentorship and coaching to Technical Support and Service Repair personnel.
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Knowledge/Experience:

• Engineering Bachelor’s Degree with 3-5 years broad-based experience in Technical Support / Service, Operations, and Project Management preferred.  Lesser technical degree considered with 7+ years relevant experience.
• Working knowledge of complex PCBA-based electro-mechanical systems and the failure mechanisms common to them.
• Training and working experience in formal problem-solving techniques.
• Understanding of quality and reliability metrics.
• Knowledge of ultrasound theory of operation and basic clinical usage is preferred.
• Experience with peer mentorship in the above knowledge/experience areas is highly desired.
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Skills/Abilities:

• Proficient with data management tools (e.g Database, SQL, Excel, or Tableau).
• Proficient with standard office software (Google Sheets or MS Office), including conferencing software (Teams, Zoom).
• Ability to objectively distill large amounts of data into actionable intelligence.
• Excellent written and verbal communication skills.
• Familiarity with use of commercial change management software in a regulated environment.
• Demonstrated ability to provide technical training.
• Demonstrated ability to mentor peers and act with a high degree of autonomy.
• Able to lift 25lbs with or without accommodations.
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Salary and Benefits:

• $33.00/hr. - $37.00/hr. depending on experience (Compensation will vary based on skills, experience and location; it is not typical to be hired at or above the top of the salary range).  
• Insurance:
• Medical, Dental & Vision
• Life & Company paid Disability
• Retirement Plan (401k):
• 4% automatic Company contribution
• Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary
• Paid Time Off:
• You can accrue up to three (3) weeks of PTO in your first year of employment
• PTO increases based on years of service
• Employee Choice Holidays:
• Four (4) additional paid days off, based on date of hire in the calendar year
• Paid Holidays:
• Eight (8) paid holidays per year

FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program.  Visit us today to learn more about our exciting technologies and how you can make a difference.  To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.Sonosite.com/about/careers.

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

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EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (ffss-hr@fujifilm.com or (425) 951-1200).