Inbound SDR, Mexico, Remote - job 1 of 2

As an Inbound SDR at Fundraise Up, your primary responsibilities include quickly responding to inbound leads from various channels like email, chat, and the website. You will qualify these leads to ensure they are suitable for our sales team and support those that meet the 'Self-Serve' criteria through their onboarding process. You'll also maintain accurate data in Salesforce and provide insightful feedback to our sales and marketing teams.

To qualify for the Inbound SDR position at Fundraise Up, you should have at least 2 years of sales experience, preferably in a US-based company. Exceptional proficiency in spoken and written English is a must, along with a strong results-oriented mindset. Familiarity with sales technology tools like Salesforce is advantageous, and having experience with non-profit organizations can set you apart.

As an Inbound SDR at Fundraise Up, strong communication skills are crucial. You'll need to engage effectively over the phone and through other channels. Being results-oriented, resilient, and having a 'phone-first' mentality will also help you succeed. Additionally, your curiosity about tech sales and emerging technologies will enhance your performance in this role.

At Fundraise Up, Inbound SDRs enjoy a variety of benefits, including 30 days off annually, financial assistance for home office setup, courses for English language learning, and reimbursement for professional education and health-related expenses. Our remote working model also allows for flexibility in your work environment.

The career growth potential for an Inbound SDR at Fundraise Up is significant. With your performance in lead qualification and sales, you can move up the ranks within the sales team, potentially transitioning into a more advanced sales role or account management position. Fundraise Up actively supports professional development and provides a pathway for growth.

It's crucial to remain resilient when facing rejection in sales. I understand that rejection is part of the process, and I view each 'no' as an opportunity to learn. I always seek feedback and analyze what could have been done differently, allowing me to improve my approach for future interactions.

In my previous role, I worked closely with a customer relationship management system to qualify leads based on specific criteria. I prioritized leads that matched our ideal customer profile, which allowed for better conversion rates and improved efficiency in the sales process.

To respond quickly to inbound leads, I prioritize them based on urgency and potential value. Setting up alerts and utilizing CRM tools helps me manage my time effectively. I always aim to reach out within minutes of receiving a lead to establish a connection while the inquiry is fresh.

Maintaining accurate data in Salesforce is essential for tracking lead status and sales performance. I regularly update information after each interaction and ensure that entries are consistent and complete. I also conduct weekly checks to identify any discrepancies and make necessary corrections.

I am passionate about supporting non-profit organizations and believe in the mission of Fundraise Up. The opportunity to work with innovative fundraising technology excites me. I want to contribute to a team that creates impactful solutions, and this position aligns perfectly with my career aspirations.

I utilize project management tools and CRM features to prioritize tasks. I keep a detailed calendar and set reminders for follow-ups, ensuring no lead is overlooked. Additionally, I maintain notes on each lead's status to tailor my approach effectively.

I often start by asking key questions based on the lead's needs and whether they align with our services. I assess their readiness to engage further and determine if they fit our target customer profile. This helps ensure that we focus on high-quality leads.

In my last position, I initiated a referral program that increased inbound leads by 30%. By promoting the program through email campaigns and social media, I encouraged existing customers to refer others. It proved effective and resulted in significant revenue growth.

I find that active listening is key to engaging conversations. I focus on understanding the lead's specific needs and concerns. By asking follow-up questions and providing tailored solutions, I cultivate a meaningful dialogue that builds rapport.

Before making cold calls, I research the prospect to understand their background and needs. I prepare a script with key points, but I also remain flexible to adapt the conversation as it progresses. Practicing mock calls helps me build confidence.