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Supply Chain SME

We are seeking a highly experienced Supply Chain Management SME to support one of our clients in delivering a key strategic business initiative. This pivotal role will serve as the link between operational insight and strategic execution, enabling the business to transition from a start-up style operation to a more mature, efficient, and professional supply chain model.

Key Responsibilities:

  • Serve as the lead authority on supply chain processes and strategy within the organisation
  • Evaluate and enhance the existing operating model, including claims fulfilment, logistics, and repair/replacement supply chains
  • Identify operational inefficiencies and implement swift, effective improvements
  • Contribute to the development of a long-term supply chain strategy aligned with the organisation’s overarching vision
  • Collaborate on the creation of a robust data architecture to support future AI-driven initiatives
  • Support the design and implementation of scalable logistics and inventory solutions
  • A minimum of 10 years’ experience in supply chain management, ideally within technology, insurance, or logistics-intensive industries
  • Demonstrated success managing distributed operations and high-volume fulfilment environments
  • Experience in mobile device insurance supply chain operations is desirable but not essential
  • Understanding of claims fulfilment processes, including repair and replacement models
  • Excellent communication skills, with the ability to collaborate across cultures and functions
  • Confident engaging with C-suite executives and providing guidance on operational strategy

Salary/Rate to be discussed.

What You Should Know About Supply Chain SME, G MASS

Meet your next opportunity as the Supply Chain SME at a dynamic company where your expertise will play a crucial role in transforming their supply chain model. In this exciting position, you'll provide in-depth support to clients, helping to drive significant strategic business initiatives. As the go-to authority on supply chain processes, your responsibility will include evaluating and enhancing the current operating model, improving claims fulfillment, logistics, and repair/replacement supply chains. You'll identify any operational inefficiencies and implement quick, effective solutions to streamline operations. Additionally, your contribution to the long-term supply chain strategy will be vital as it aligns with the organization's overarching goals. Collaborating with cross-functional teams, you will also help create a robust data architecture that supports future AI-driven initiatives. If you have over ten years of experience in supply chain management and are comfortable engaging with C-suite executives, this role offers a fantastic platform for you to make a real impact. So, if you're passionate about improving supply chain operations and have experience in fast-paced, high-volume environments, this is the job for you!

Frequently Asked Questions (FAQs) for Supply Chain SME Role at G MASS
What are the key responsibilities of a Supply Chain SME at this company?

As a Supply Chain SME, you will lead the evaluation and enhancement of the existing operating model, tackle operational inefficiencies, and develop a long-term supply chain strategy that aligns with the company’s vision. You will also be responsible for collaborating on the implementation of scalable logistics and data architecture to support future initiatives, ensuring a seamless transition to a more mature supply chain model.

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What qualifications are required for the Supply Chain SME position?

To be considered for the Supply Chain SME role, you should have a minimum of ten years' experience in supply chain management, particularly in technology, insurance, or logistics-heavy industries. Familiarity with claims fulfillment processes and strong communication skills to engage effectively with executives are crucial elements to succeed in this position.

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How does the Supply Chain SME contribute to future initiatives?

The Supply Chain SME plays a critical role in shaping the future of the organization by supporting the design and implementation of robust data architecture that leverages AI-driven initiatives. This contribution is essential in aligning supply chain strategies with future operational goals and ensuring the business remains competitive.

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Is experience in mobile device insurance necessary for the Supply Chain SME role?

While experience in mobile device insurance supply chain operations is desirable, it is not a strict requirement for the Supply Chain SME position. What matters most is your extensive experience in supply chain management and your ability to effectively improve and manage operations.

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What skills should a successful Supply Chain SME possess?

Successful Supply Chain SMEs should have strong analytical and problem-solving skills, excellent communication abilities, and a deep understanding of operational processes. Additionally, they should be adept at managing distributed operations and engaging with various stakeholders, including C-suite executives, to drive strategies that enhance supply chain efficiency.

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Common Interview Questions for Supply Chain SME
How do you approach evaluating and improving supply chain processes as a Supply Chain SME?

An effective response would involve describing a systematic approach, starting with data analysis to identify bottlenecks, followed by engaging cross-functional teams for input, and implementing changes in a phased manner to monitor impacts and refine strategies.

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Can you give an example of a time you identified an operational inefficiency in a supply chain?

Share a specific instance where you utilized metrics to pinpoint an inefficiency, the steps you took to investigate the issue, any collaboration with teams involved, and the positive outcomes that resulted from your interventions.

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What strategies do you use to manage high-volume supply chain operations?

Discuss your experience with scalable processes, automation tools, and the importance of staff training. Highlight the significance of forecast models and inventory management systems to ensure that demand is met without overstocking.

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How do you ensure that your supply chain strategies align with the overall business goals?

Outline your process for collaborating with other departments to understand their objectives, incorporating their insights into the supply chain strategy, and measuring the impact of your strategies against those broader business goals.

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What role does data architecture play in modern supply chain management?

Highlight the importance of data architecture for real-time decision-making, enhanced performance metrics, and the facilitation of AI-driven analysis. Discuss how it can create efficiencies and support predictive analytics within supply chains.

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How do you handle communication with cross-functional teams when implementing supply chain changes?

Describe your strategy for effective communication, such as regular updates, collaborative meetings, and ensuring transparency regarding expectations and milestones to keep everyone engaged throughout the implementation process.

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What metrics do you track to measure the efficiency of a supply chain operation?

Mention key performance indicators (KPIs) such as order fulfillment rates, lead times, inventory turnover, and cost per order. Discuss how you use these metrics to drive continuous improvement.

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Give an example of how you have successfully engaged with C-suite executives on supply chain strategy.

Share a scenario where you presented data-driven insights to C-suite executives, explaining the strategic value of your proposals and how you aligned your recommendations to support their overall business vision.

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How do you prioritize projects in a fast-paced supply chain environment?

Discuss your method for assessing project impact on operational efficiency and alignment with business objectives, and how you adjust priorities based on changing conditions while maintaining focus on the overall goal.

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What are the challenges you've faced when transitioning from startup operations to a mature supply chain model?

Reflect on specific challenges such as scaling operations, establishing formal processes, and managing cultural shifts within teams. Explain how you navigated these challenges, focusing on your problem-solving approach and the lessons learned.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 9, 2025

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