Senior Services Engagement Director, Professional Services

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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Summary:

The Services Engagement Director aligned to Professional Services drives revenue in assigned accounts while creating and fostering relationships with all levels of internal and external stakeholders. This is a highly visible and strategically positioned individual contributor sales role. To succeed, you must understand customer needs, challenges, and expected business outcomes and provide them with Genesys solutions.  You'll work with internal teams along the Customer buying cycle to ensure the customer is provided with the best solutions to achieve their business goals. 

Job Duties: 

• Cultivate business development opportunities and drive revenue within a specified region or list of named accounts by developing strategic business plans.
• Design and communicate persuasive content to capture the attention of our customers
• Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution.
• Meet and exceed all quarterly and annual financial targets.
• Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC).
• Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals.
• Ensure 100% customer satisfaction and retention.
• Identify and foster strong, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors.
• Ensure our solutions' timely and successful delivery according to customer needs and objectives.
• Ensure customers are continuously updated on all the latest Genesys offerings.

Experience we're looking for: 

• Successful sales track record within a SaaS organization preferably on the capability’s offerings side (customer management ecosystem vs. pre-sales)
• Experience selling on prem to cloud transitions to drive revenue and market share.
• Previous Experience in CCaaS or CX Industry
• 5-7 plus years of sales experience in Cloud or SaaS-based software sales in a customer-centric organization.
• Working within or strong understanding of Professional Services is preferred. 
• Strong account planning and management skills, including mature negotiation skills.
• Proven experience in communicating and presenting to executives and stakeholders at different levels.
• Proven ability to increase your pipeline within current customers as well as net new logos.
• Confirmed ability to lead complex sales cycle, with a successful revenue attainment track record.
• Ability to travel up to 50%.

#LI-AR1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.