Customer Success Advisor ( English and Polish) Late Shifts

As a Customer Success Advisor at GetResponse, your primary responsibilities include responding to customer inquiries through chat and email, troubleshooting problems, and handling onboarding calls with customers. You will also be coordinating solutions with our IT and management teams. Overall, your goal will be to help clients build successful businesses while ensuring they are educated on our products.

To become a Customer Success Advisor at GetResponse, you should have excellent language skills in English and Polish, ideally at a C1 level. Additionally, having an understanding of online marketing and some technical background is advantageous. Strong communication skills and the ability to handle multiple inquiries simultaneously are also key to this role.

The salary range for a Customer Success Advisor at GetResponse is between 5,600 - 6,500 PLN gross per month, with potential additional earnings through commissions and bonuses for weekend work. This role not only offers a competitive basic salary but also incentives based on performance.

Yes! At GetResponse, we promote a culture of continuous learning and development. As a Customer Success Advisor, you will have access to webinars and knowledge-sharing sessions, as well as opportunities to improve your skills through English classes and more, paving your career path in the tech industry.

The recruitment process for the Customer Success Advisor position at GetResponse involves several stages: reviewing your CV, a one-way video interview, a phone interview, a task to showcase your skills, and finally a meeting with your future manager. This structured approach ensures that we find the right fit for both you and our team.

When answering this question, connect your personal career goals with the values and mission of GetResponse. Highlight your passion for customer support and how you resonate with helping businesses succeed through effective communication and support.

Discuss your strategies for effective multitasking and prioritization. Mention using technology to stay organized and any tools you’ve found helpful in managing customer interactions while maintaining excellent service quality.

Give a specific example that includes the challenge you faced, the actions you took to resolve it, and the outcome. Highlight your communication skills and troubleshooting abilities that led to a positive customer experience.

Mention any experience you have with customer relationship management (CRM) software or other relevant tools. Talk about how these tools help improve efficiency and enhance customer communication.

Emphasize your understanding of the importance of clarity and active listening. Discuss your techniques for ensuring that complex information is communicated in a straightforward and empathetic manner.

Your response should demonstrate your commitment to customer satisfaction. Mention how you would communicate transparently with the customer while promising to find the information they need, either by consulting resources or team members.

Explain the importance of maintaining a calm demeanor, listening to the customer’s concerns, and finding a resolution. Share techniques that help you de-escalate conflicts, such as empathy and offering solutions.

Articulate your belief that excellent customer support involves patience, active listening, clear communication, and a genuine desire to help. Discuss how these qualities create a strong relationship between customers and the support team.

Highlight your organizational skills and any systems you use to prioritize tasks. Mention the importance of setting reminders and using project management tools to track progress on customer inquiries.

Provide a clear example that shows your adaptability and eagerness to learn. Focus on how quickly acquiring new knowledge helped you resolve a customer issue or improve their experience with the product.