Referral Navigator - Weekends

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Job Title

Location

Virtual MI

Additional Location(s)

Employee Type

Employee

Working Hours Per Week

Job Description

Graham Healthcare Group is seeking a Referral Navigator who serves as the main point of contact for the agency’s EMR/Referral portals, managing quick efficient responses while demonstrating professionalism, excellent customer service and critical thinking skills.

This position is a part time, weekend position.

Referral Navigator Responsibilities:

Management of EMR/Referral portals in accordance with the Referral Acceptance Guidelines.
Provides prompt responses to referral requests.
Applies knowledge and critical thinking in acceptance of referrals.
Communicates with referral sources with professionalism and appreciation.
Possesses knowledge of the services we offer and can speak confidently about them.
Conducts pre-checks on patient insurances as required.
Ensures timely escalation of referrals requiring clinical approval to the appropriate operations leader.
Attach and Scan referral packet and documentation of any insurance pre-checks to intake.
Collaborate closely with the sales team on referrals to facilitate a seamless transition in care for both the referral source and the patient.

Referral Navigator Requirements:

Ability to prioritize tasks and work efficiently in a fast-paced environment.
Proficiency in managing EMR portals and following acceptance guidelines.
Excellent communication skills with the ability to work collaboratively.
Detail-oriented with effective communication skills.
Must be able to use good and sound judgment.
Must be able to document accurately and appropriately.
Demonstrates patience, flexibility and a cooperative attitude.
Able to provide excellent customer service.
Familiarity with medical terminology is preferred
Must have accurate data entry skills
Can work independently but also collaboratively with a team.
Proficient in Microsoft Office suite, CRM software, Home Care Home Base software

Referral Navigator Experience:

Associate’s degree Preferred.
At least one (1) year of experience in home health preferred.
At least one (1) year of experience in a customer service capacity.
Proficient in Microsoft Office suite.

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

About Graham Healthcare Group:

Join the Graham Healthcare Group and enjoy the following benefits:

Competitive Pay: With opportunity for advancement
Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
Supplemental Benefits: Company-paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
Generous PTO Packages.
Retirement: Save for your future with our company's offered 401k plan and pension.
Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.

Benefits may vary based on your employment status

NOTICE:

Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer

Average salary estimate

$40000 / YEARLY (est.)

min

max

$32000K

$48000K

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What You Should Know About Referral Navigator - Weekends, GHC

Are you looking for a part-time role that allows you to make a real difference in the healthcare world? Join Graham Healthcare Group as a Weekend Referral Navigator! This virtual position in MI is all about being the go-to person for managing our EMR and Referral portals. Picture yourself providing quick, efficient responses while delivering excellent customer service to our referral sources. As a skilled professional, you'll have the chance to apply your critical thinking to assess and accept referrals, ensuring every patient gets the care they need. Communication is key in this role, and you'll be engaging with referral sources, articulating our service offerings with confidence and professionalism. Don’t worry if you’re not an expert right away – you’ll receive all the tools you need to succeed! You’ll also be collaborating with our sales team to ensure a seamless transition from referral to care, making this a truly unique opportunity. If you have experience in home health or customer service, excellent communication skills, and a detail-oriented mindset, we’d love to hear from you. Join us at Graham Healthcare Group and be part of an innovative team crafting solutions that enhance patient outcomes and experiences. We offer competitive pay, generous benefits, and educational opportunities to help you grow your career. Ready to take the next step? Apply now and become part of our mission to provide superior care.

Frequently Asked Questions (FAQs) for Referral Navigator - Weekends Role at GHC

What are the responsibilities of a Referral Navigator at Graham Healthcare Group?

As a Referral Navigator at Graham Healthcare Group, you will manage EMR and Referral portals efficiently, respond promptly to referral requests, ensure proper documentation, and communicate professionally with referral sources. Your role will require you to conduct insurance pre-checks and escalate referrals that need clinical approval, all while collaborating closely with our sales team to facilitate seamless patient care.