Technical Operations Associate
ABOUT THE COMPANY
Ghost is a global data-driven distribution platform for the world's best brands. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock alternative channels for inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L. Catterton), Ghost is one of LA’s fastest-growing startups.
We're seeking an experienced Director of Data who is passionate about building and scaling data capabilities in a fast-growing startup environment. You'll lead our data analytics, data engineering, and machine learning initiatives, driving data-informed decision-making and innovation across the company.
Job Summary:
Seeking a highly organized and proactive Technical Operations Associate to join our team. This role is pivotal in enhancing operational efficiency, managing technical tools, and supporting cross-functional initiatives to drive collaboration between Revenue and EPD teams, and building efficient processes for scale. The ideal candidate will possess a strong blend of technical acumen and operational expertise, capable of bridging the gap between technical and non-technical departments.
Key Responsibilities:
- Maintain and update technical documentation, ensuring process changes and updates are clearly defined.
- Manage and optimize automation, software, and tools for ideal workflows and organization.
- Develop a deep understanding of our product and admin, providing structured feedback to the product team and technical ops team.
- Support sales and brand partnerships teams with technical and admin assistance to streamline processes.
- Monitor and maintain dashboards and data visualizations via Airtable to track key performance metrics.
- Serve as a bridge between Revenue and Product teams, ensuring relevant updates and feedback are communicated and implemented effectively.
Qualifications
Education:
- Bachelor’s degree in Business, Information Systems, or a related field.
Experience:
- 2+ years in technical operations, product operations, or related roles.
Technical Skills:
- Proficiency in data analysis and familiarity with data scraping technique/ tools.
- Experience with software such as Airtable, Notion, Excel, Google Suite, and Figma.
Soft Skills:
- Strong analytical and problem-solving abilities with a technical mindset.
- Detail-oriented with experience in process documentation and optimization.
- Ability to work cross-functionally and communicate insights effectively.
Interests
- Keen interest in AI and software automation.
Preferred Qualifications
- Familiarity with self-service tooling and automation platforms.
- Prior experience in retail, merchandising, or e-commerce environments.
Average salary estimate
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Are you a detail-oriented problem solver with a passion for technology and operations? Ghost, one of LA’s fastest-growing startups, is on the lookout for a Technical Operations Associate to join our dynamic team in sunny Los Angeles, California. Here at Ghost, we cultivate a collaborative environment that bridges the gap between our Revenue and EPD teams, ensuring that everyone is on the same page. In this pivotal role, you’ll maintain critical technical documentation, optimize tools and automation, and assist in monitoring our dashboards to track key performance metrics. Your ability to understand our product inside and out will be essential, as you’ll provide valuable insights back to our product team. With a Bachelor’s degree and at least 2 years of experience in technical or product operations under your belt, you’ll have the opportunity to flex your analytical skills and suggest improvements that will drive our operations forward. If you’re ready to contribute to our mission of empowering brands through data-driven decisions, then we’d love to hear from you. Join us at Ghost where innovation meets operational excellence, and let’s shape the future of inventory management together!
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