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Sales Coordinator

The Sales Coordinator is responsible for providing administrative support to the sales team, supporting customer inquiries, processing orders, and ensuring the timely delivery of vegetable seeds to growers. This role involves coordinating with various departments such as logistics, warehouse, and other administration staff to ensure the growers orders are delivered fast and efficiently.


Key Responsibilities:
  • Sales Support
  • Assist the sales team with daily inquiries, order taking, status updates, and expediting.
  • Work with the credit department on behalf of the sales team to ensure customers stay current.
  • Work daily in JDE to enter orders and provide comments.
  • Customer Relationship Management:
  • Serve as the primary point of contact for customer inquiries, providing information about products, pricing, and availability.
  • Work with the sales team on customer complaints and concerns, ensuring issues are resolved promptly and to the customer's satisfaction.
  • Collaborate with the sales team to build and maintain strong relationships with key customers to foster long-term partnerships.
  • Order Processing:
  • Process sales orders, ensuring accuracy and timely entry into the system.
  • Coordinate with the warehouse and supply chain teams to ensure timely delivery of products.
  • Monitor inventory levels and coordinate with the procurement team to manage stock replenishment.
  • Sales Coordination:
  • Participate in SOP and Area sales meetings to discuss the business and highlight opportunities to improve on fulfilling sales orders.
  • Communication and Collaboration:
  • Communicate effectively with internal teams (sales, management, wareshouse, etc.) to ensure alignment and support for sales initiatives.
  • Collaborate with external partners, such as distributors and growers, to facilitate smooth operations and customer satisfaction.


Qualifications:
  • Bachelor’s degree in Business Administration, Agriculture, or a related field.


Qualifications Preferred:
  • 3 years experience with JDE Oracle
  • 2-3 years of experience in sales support, customer service, or a similar role, preferably in the agricultural sector.
  • Seed experience highly desireable
  • Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
  • Knowledge of the agricultural industry, particularly in vegetable seeds, is a plus.


Personal Attributes:
  • Detail-oriented with a high level of accuracy.
  • Customer-focused with a strong commitment to delivering excellent service.
  • Ability to work independently and as part of a team.
  • Proactive and able to anticipate the needs of the sales team.


Salary and Benefits:
  • Competitive salary based on experience.
  • Benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for professional development and growth within the company.


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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Sales Coordinator, Gowan Company

Are you ready to step into an exciting role as a Sales Coordinator with our dynamic team in Chualar, CA? At our company, you'll play a crucial part in supporting the sales team while making vital connections with our valued customers in the agricultural sector. As a Sales Coordinator, you'll tackle a variety of tasks daily, from managing customer inquiries to processing orders and ensuring the speedy delivery of our premium vegetable seeds to growers. Collaborating with our logistics and warehouse teams will be a key part of your day-to-day responsibilities, and you'll take pride in helping maintain our stellar reputation within the industry. If you have a knack for multitasking and a passion for customer service, this is the perfect opportunity for you. You’ll need to have a solid understanding of sales support procedures and some familiarity with JDE Oracle to thrive in our fast-paced environment. The best part? You’ll be continually pushing forward your skills, growing personally and professionally with a competitive salary and attractive benefits. Come be a part of a supportive and innovative company where your contributions truly matter!

Frequently Asked Questions (FAQs) for Sales Coordinator Role at Gowan Company
What are the main responsibilities for a Sales Coordinator at our company?

As a Sales Coordinator at our company in Chualar, CA, your primary responsibilities will include providing crucial administrative support to the sales team, processing customer orders, and ensuring prompt delivery of vegetable seeds. You will assist in managing customer inquiries, work with the credit department to keep customer accounts current, and serve as a vital communication link between sales, logistics, and warehouse teams.

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What qualifications are needed to become a Sales Coordinator with our company?

To be successful as a Sales Coordinator with our company, applicants should hold a Bachelor’s degree in Business Administration, Agriculture, or a relevant field. A minimum of 2-3 years of experience in sales support or customer service is preferred, especially within the agricultural sector. Familiarity with JDE Oracle and strong proficiency in Microsoft Office Suite are also highly beneficial.

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How does the Sales Coordinator collaborate with other departments in the company?

In the role of Sales Coordinator, you will work closely with various departments including logistics, warehousing, and procurement to ensure that sales orders are processed accurately and efficiently. This collaboration is essential for delivering a high level of customer satisfaction and maintaining great relationships with growers and distributors.

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What skills are essential for a Sales Coordinator to succeed in this role?

Successful Sales Coordinators possess strong organizational and multitasking skills, allowing them to prioritize tasks effectively. Excellent communication and interpersonal skills are crucial for building relationships with customers and team members, while a detail-oriented mindset ensures accurate processing of orders and maintenance of customer accounts.

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What opportunities for advancement exist for Sales Coordinators at our company?

Our company prides itself on fostering professional growth for employees. Sales Coordinators have opportunities to advance within the organization through ongoing professional development initiatives and by demonstrating excellence in their roles. Opportunities could include moving into higher-level sales positions or other operational roles within the agricultural sector.

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Common Interview Questions for Sales Coordinator
Can you describe your experience with JDE Oracle?

When answering this question, highlight specific tasks you've performed using JDE Oracle, such as entering orders or managing customer data. Be sure to detail any projects where your use of JDE Oracle improved efficiency or accuracy, demonstrating your comfort and proficiency with the system.

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How do you handle challenging customer inquiries as a Sales Coordinator?

Use this opportunity to share a relevant example that demonstrates your problem-solving skills. Explain your process for listening to the customer's issue, assessing the situation, and working collaboratively with your team to resolve the inquiry effectively, ensuring the customer leaves satisfied.

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What strategies do you use to manage multiple tasks and priorities?

Outline your personal strategies for task management, such as using digital tools or lists to keep track of deadlines. Explain how you assess urgency and importance, which allows you to allocate time effectively while ensuring all critical tasks are completed.

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Provide an example of how you've built strong relationships with customers.

Describe a specific situation where you took the initiative to connect with a customer, perhaps by following up on a sale or resolving a complaint. Discuss how your approach contributed to their continued loyalty and trust in your company.

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How do you ensure accuracy in processing sales orders?

Talk about your methodical approach to order processing, emphasizing how attention to detail is key. Mention strategies you use for double-checking orders before they are finalized, to minimize errors and ensure customer satisfaction.

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What do you know about our products and services?

Conduct research on your potential employer's products beforehand. Discuss how your understanding of vegetable seeds and knowledge of agricultural needs align with the company’s goals, showing your commitment and interest in their business.

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How do you manage communication between different departments?

Discuss the importance of clear and consistent communication and how you've effectively used tools like emails or team meetings to ensure alignment between sales, logistics, and customer service teams.

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How would you address a conflict between a customer and a team member?

Demonstrate your conflict resolution skills by outlining how you would calmly mediate the situation, listen to both sides, and work towards a satisfactory solution while maintaining a professional environment.

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What motivates you to perform well as a Sales Coordinator?

Share your intrinsic motivations, such as the satisfaction that comes from achieving sales targets or the joy of helping customers find exactly what they need. Connect this back to how those motivations drive your work ethic and performance.

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Why do you want to work as a Sales Coordinator with our company?

Discuss your passion for the agriculture industry and how the company's values resonate with your career aspirations. Emphasize your eagerness to contribute to a team environment and make a meaningful impact through your role.

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Full-time, on-site
DATE POSTED
March 9, 2025

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