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Audio/Video Installation Technician

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  


Granicus' Swagit team is looking for a talented Audio / Video (AV) Installation Technician for a full-time position on our deployment team, based out of Dallas, TX.


If you have installation/technician experience in the audio/video industry, or a strong understanding of audio/video signal flow plus installation technician experience in a related field, then this is the opportunity for you.  We're looking for a talented audio/video (AV) install technician for a full-time position on our deployment team, based in Dallas, TX. As an AV install technician with Swagit you'll experience high visibility and the chance to work with a dedicated team committed to providing excellent customer service.


If you have a passion for innovative technology and are looking for the chance to join a team at a critical point in our growth, then you'll find a satisfying career with Swagit!


What your impact will look like here
  • Build AV broadcast systems to defined specifications including PTZ cameras, switchers, automation and streaming.
  • Determine the resources needed to complete new broadcast installations based on the deployment installation plans, diagrams and blueprints.
  • Travel to customer sites for buildout of structured cabling and 
  • Installation/testing of broadcast systems.
  • Communicate with customers and peers throughout the spec, build and installation phases.
  • Troubleshoot systems including signal flow, software and basic networking issues.


You'll love this job if you have / can
  • Thorough knowledge of audio/video broadcast equipment (2 years).
  • Sound understanding of computer hardware installation and troubleshooting (2 years).
  • Basic power tool, carpentry and construction knowledge.
  • Structured cabling experience for existing walls and pre-construction wire installation.
  • Extron, Crestron, AMX or similar presentation system experience a plus.
  • Live broadcast production (directing, camera operator, etc.) experience.
  • Strong organizational and communication skills.
  • Climb ladders, lift over 50lbs, work in tight spaces
  • Travel up to two weeks out of each month
  • Work within a close-knit Team or group settings


Work Location Specifics
  • This position works either on-site at our Dallas, TX office, or at client & customer locations doing system installations.
  • Remote work is not available for this position


$38,000 - $42,000 a year
Salary range varies depending on candidate experience, qualifications and location, and internal equity based delta.

The Culture


At Granicus and its affiliates, we build transparent, inclusive, and safe spaces for everyone who wants to be a part of our journey. A few culture highlights include –

-        Employee Resource Groups to encourage diverse voices

-        Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.

-        Slack communities focused on wellness, art, furbabies, family, parenting, and more.

-        We bring in special guests from time to time to discuss issues that impact our employee population


The Impact


We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.



Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 


Security and Privacy Requirements

-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.


The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.


The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 


The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.


Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

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CEO of Granicus
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Mark Hynes
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Average salary estimate

$40000 / YEARLY (est.)
min
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$38000K
$42000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Audio/Video Installation Technician, Granicus

Join Granicus as an Audio/Video Installation Technician and be part of a passionate team that is dedicated to transforming the Govtech landscape! Based in Dallas, TX, you'll leverage your technical skills to build and install AV broadcast systems, including PTZ cameras and streaming solutions. In this full-time role, you'll not only handle installation but also travel to various customer locations, making each day unique and exciting. Your expertise in audio/video signal flow will be key as you troubleshoot systems and communicate with clients during the installation process. We value innovation and customer service, so your contributions will help forge strong connections between governments and citizens across the globe. If you're eager to make a meaningful impact through technology and join a supportive and inclusive work culture, apply today with Granicus and take your career to the next level!

Frequently Asked Questions (FAQs) for Audio/Video Installation Technician Role at Granicus
What are the primary responsibilities of an Audio/Video Installation Technician at Granicus?

As an Audio/Video Installation Technician at Granicus, your primary responsibilities will include building AV broadcast systems, performing structured cabling, and installation/testing of broadcast systems at customer sites. You will also troubleshoot signal flow and networking issues, ensuring seamless installation and communication with clients throughout the process.

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What qualifications do I need to become an Audio/Video Installation Technician at Granicus?

To qualify for the Audio/Video Installation Technician position at Granicus, you should have at least 2 years of experience with audio/video broadcast equipment, computer hardware installation, and troubleshooting. Additionally, knowledge of structured cabling, carpentry, and tools is essential. Experience with Extron, Crestron, or similar systems will be a plus!

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Is travel required for the Audio/Video Installation Technician role at Granicus?

Yes, as an Audio/Video Installation Technician with Granicus, you will be required to travel to customer locations for system installations. This could involve traveling up to two weeks out of each month, providing a dynamic work experience as you engage with various clients and settings.

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How does Granicus support employee development for Audio/Video Installation Technicians?

Granicus is committed to employee growth and development. As an Audio/Video Installation Technician, you'll have access to training opportunities to enhance your technical skills, as well as participate in regular team discussions aimed at professional advancement. Our inclusive culture encourages continuous learning and collaboration.

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What is the salary range for the Audio/Video Installation Technician position at Granicus?

The salary for the Audio/Video Installation Technician at Granicus ranges from $38,000 to $42,000 per year, depending on experience and qualifications. We believe in fair compensation and ensure that salaries reflect individual skills and internal equity.

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Common Interview Questions for Audio/Video Installation Technician
Can you describe your experience with AV broadcast systems?

In answering this question, share specific projects you've worked on, detailing the types of AV systems you've installed and the technical challenges you overcame. Highlight your hands-on experience and knowledge of equipment, such as cameras and switchers, to demonstrate your technical proficiency.

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How do you approach troubleshooting technical issues in AV installations?

When responding, outline your systematic approach to troubleshooting. Mention how you diagnose signal flow problems and your method for resolving basic networking issues. Providing examples where you successfully identified and fixed problems can strengthen your answer.

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What is your experience with structured cabling installations?

Be specific about your background with structured cabling. Describe your familiarity with the different types of cabling systems and your hands-on experience in both pre-construction and existing wall installations. Mention any relevant tools and techniques you've used too.

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Can you give an example of a time when you had to communicate difficult information to a client?

Select an instance where you had to deliver challenging news, such as a delay in installation or a technical complication. Emphasize your communication skills, how you approached the situation with transparency and professionalism, and the outcome of that conversation.

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How do you prioritize tasks when working on multiple installations?

Discuss your time management skills and strategies for prioritizing tasks, such as assessing deadlines and the complexity of installations. Providing specific examples from your previous experiences will illustrate your capability to manage multiple projects effectively.

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What tools and technology are you proficient in using for AV installations?

Detail the various tools, software, and technologies you are familiar with, including power tools, AV equipment, and installation applications. Highlight how utilizing these tools has contributed to successful installations in your previous roles.

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How do you stay updated with the latest developments in the AV technology field?

Mention the resources you use to stay informed about AV technology, such as industry blogs, webinars, and professional networks. Express your commitment to ongoing education and your eagerness to incorporate the latest technologies into your installations.

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What are the most critical safety protocols to follow during installation?

Discuss your understanding of safety protocols and the importance of following them during installations. Provide examples of specific safety measures you've taken in the past to ensure a safe work environment for yourself and your clients.

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Describe a successful project where your skills made a significant difference.

Choose a project that showcases your unique skills and contributions. Detail the challenges faced, how you applied your technical knowledge, and the positive outcome, emphasizing the impact your work had on the project as a whole.

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What do you find most rewarding about working as an AV Installation Technician?

Share your personal insights into what you enjoy about the role, such as the satisfaction of solving technical challenges or helping clients leverage technology. This answer should convey your passion for the field and enthusiasm for contributing to Granicus's mission.

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Granicus is a leading provider of a platform of solutions that make digital government possible to more than 6,000 government agencies, including 850 state departments across the U.S., U.K., Australia, New Zealand, and Canada.

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Full-time, on-site
DATE POSTED
March 21, 2025

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