The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
A Tier 1 Technical Support Representative is responsible for providing technical assistance and support related to Granicus software applications to customers. A Tier 1 Technical Support Representative is the first point of contact for customers seeking technical assistance and is responsible for resolving customer inquiries and escalating and following up with other internal teams when necessary
Security and Privacy Requirements
· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
Join the Granicus team as a Technical Support Representative and be part of an exciting mission to improve the Govtech industry! Working remotely from beautiful Costa Rica, you will be the first point of contact for customers needing assistance with our innovative software applications. Your role will encompass engaging with customers through various channels—phone, email, or chat—offering impeccable support, troubleshooting technical issues, and guiding users to a resolution. We pride ourselves on our stellar reputation, having consistently appeared on the GovTech 100 list and recognized among the best companies to work for by BuiltIn. You will utilize your excellent problem-solving skills alongside Granicus’ extensive knowledge base to provide clear instructions and support. This position requires keen attention to detail, as you'll document customer interactions and resolutions in our ticketing system. You’ll also communicate effectively with our Tier 2 team when more complex issues arise. If you bring at least two years of technical customer service experience, are fluent in English and Spanish, and possess a passion for helping others, you’ll thrive in our vibrant and inclusive workforce. With a commitment to continuously learning and growing, you’ll stay up-to-date with product releases and customer best practices. At Granicus, we value diversity and encourage applicants from all backgrounds to apply, as we believe that a rich tapestry of voices strengthens our culture and enhances our impact. Ready to take this exciting step with us? We can’t wait to meet you!
Granicus is a leading provider of a platform of solutions that make digital government possible to more than 6,000 government agencies, including 850 state departments across the U.S., U.K., Australia, New Zealand, and Canada.
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