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Manager, Project Management

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  


This Manager role lives within the customer engagement arm of Granicus Implementation Services and is a key member of the Implementation Services (IS) team. This highly visible role helps is critical to the success of the project managers and existing / new customers as they transform their Customer Request Management experience.


As the Manager, Implementation Services you’ll be an expert on managing Implementation Teams and Projects. The right candidate for this role is excited about, and has experience in, leading people. Demonstrated experience managing teams and working cross-functionally with a diverse group of stakeholders. Moreover, strong candidates will possess the ability to aggressively prioritize competing requirements and establish a path forward that is fit-for- purpose for the program’s current and future needs.


The Manager of the Services Team will collaborate daily with their direct reports, project managers and trainers to ensure the customer is provided with an implementation best suited for them.


#PuertoRicoCostaRica


This full time, permanent, remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.



What your impact will look like here:
  • Oversee a team of Implementation Project Managers who are responsible for government and municipal agency projects.
  • Monitor team utilization within Project Management Software to ensure team is meeting 75% utilization.
  • Set annual performance targets for individuals and the team and conduct performance reviews.
  • Oversee the assignment of projects to Implementation Project Managers.
  • Provide executive leaders with the information needed to assess which proposals have the highest potential value, impact and strategic alignment.
  • Provides transparency into the organizations backlog, providing visibility to work in flight, aligned to progress against defined scope.
  • Monitors, maintains and reports program health (i.e., progress of feature completion, program predictability) with the purpose to provide transparency on program delivery of value.
  • Proactively manages project risk and escalations through data-driven analytics and ongoing risk remediation efforts.
  • Create a formalized & repeatable process to capture lessons learned and incorporate the learnings into future projects.
  • Establish the client-facing structure, hiring, capacity planning and managing staffing requirements in line with pipeline development.
  • Oversee training development and delivery within the implementation of projects.
  • Contribute to the 30-60-90 Day Onboarding Delivery for new hires.
  • Establish close working relationships with cross-functional teams (e.g., Product Management, Engineering & Sales) to continually drive improvement in the platform and products.
  • Coordinate with the Implementation Services Managers to develop and maintain implementation (client- facing) programs.


  • You have 5+ years of directly related Project Management experience working in software/tech, specifically consulting, customer onboarding and/or training
  • PMP Certification preferred or comparable experience in Project Management
  • Team Leadership & Development Experience: Ability to mentor, coach and effectively transfer expertise to others.
  • Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups
  • Communication: Strong communication, team dynamics, conflict resolution, and servant leadership skills
  • Highly consultative, driving toward client-outcomes.
  • Experience in a business analysis, change management or project management role
  • Experience with large scale tech implementations.
  • Possess high level of intellectual curiosity that drives you to ask great questions and seek supporting data to make decisions.
  • Possess superior communication skills - oral, written, and visual (ex: process mapping/workflow)
  • Ability to develop a long-term vision and break it down into specific, manageable deliverables that incrementally move a diverse team toward a common goal.
  • Strong attention to detail and organizational skills.
  • Ability to analyze business process/operations and create understandable KPIs that effectively measure key outcomes.


Security and Privacy Requirements

·        Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

·        Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 


Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 


The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.


The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 


The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.


Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

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CEO of Granicus
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Mark Hynes
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What You Should Know About Manager, Project Management, Granicus

Hey there! Are you an experienced Project Manager looking for a new challenge? Granicus is searching for a Manager of Project Management to join our incredible team in Costa Rica (this is a remote position!). We’re passionate about using cutting-edge technology to connect governments and their constituents, ensuring that communities are supported and engaged in meaningful ways. In this role, you’ll be overseeing a team of Implementation Project Managers, making sure we meet all our project goals and support our municipal agency clients in their journey toward improved Customer Request Management experiences—how cool is that? You’ll provide leadership, monitor project health, and foster cross-functional collaboration, all while ensuring that our projects deliver real value. If you have at least 5 years of project management experience in software or technology, stellar communication skills, and a knack for mentoring and guiding teams, you might just be the perfect fit! Here at Granicus, we value inclusivity and unique perspectives, and we’re committed to building a diverse team where everyone can thrive. Join us to make an impact that truly matters, helping shape the future of GovTech and enriching the lives of citizens everywhere!

Frequently Asked Questions (FAQs) for Manager, Project Management Role at Granicus
What are the responsibilities of the Manager, Project Management at Granicus?

The Manager, Project Management at Granicus is responsible for overseeing the Implementation Project Managers, ensuring that team utilization meets or exceeds 75%. You'll set performance targets, monitor project health, and facilitate communication across various team members and stakeholders. An essential part of your role will involve managing project risks using data-driven analytics and implementing best practices to achieve optimal outcomes for our clients.

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What qualifications are needed for the Manager, Project Management role at Granicus?

To be successful in the Manager, Project Management position at Granicus, candidates should have at least 5 years of directly related experience in project management, preferably in the software or tech industry. A PMP certification is highly preferred but not required. Strong leadership skills, the ability to mentor team members, and excellent communication skills are crucial for thriving in this role.

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How is team collaboration emphasized for the Manager, Project Management at Granicus?

At Granicus, collaboration is vital. The Manager, Project Management will coordinate daily with project managers and trainers, as well as work closely with cross-functional teams like Product Management, Engineering, and Sales. This teamwork enhances project delivery, and allows for consistent improvement across platforms and services, fostering a supportive environment where everyone's contributions matter.

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What type of company culture can one expect at Granicus?

Granicus prides itself on having a transparent, inclusive, and supportive culture. Our team enjoys various activities such as Coffee with Mark sessions, where employees can discuss important issues with our CEO. We encourage diverse voices through Employee Resource Groups and maintain community-focused Microsoft Teams. Employees are valued for their unique perspectives, making it a great place for personal and professional growth.

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What impact does the Manager, Project Management have on Granicus clients?

As the Manager, Project Management at Granicus, your impact will be significant. You’ll play a crucial role in optimizing the Customer Request Management experience for government and municipal agencies, ensuring they can serve their communities effectively. Your work will help improve communication and streamline processes, ultimately benefitting countless citizens as we strive to deliver meaningful change through our technology.

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Common Interview Questions for Manager, Project Management
Can you describe your experience with project management in the tech industry?

When answering this question, highlight specific projects you've managed, detailing your role, challenges faced, and how you achieved success. Emphasize your familiarity with Project Management Software and methodologies, which are crucial for success as a Manager at Granicus.

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What leadership style do you adopt when managing a team?

This is a chance to showcase your leadership philosophy. Discuss how you foster team collaboration, provide support, and encourage professional growth. For Granicus, emphasizing servant leadership and mentorship will resonate well.

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How do you prioritize projects with competing deadlines?

Illustrate your prioritization process by referencing tools or frameworks you use to assess urgency and impact. Mention how you've effectively communicated with stakeholders to manage expectations and allocate resources efficiently.

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What is your approach to managing project risks?

Discuss your method for identifying, analyzing, and mitigating risks throughout the project lifecycle. Provide an example of a project where you successfully managed risks and minimized impact.

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How do you measure project success?

Talk about the key performance indicators (KPIs) you utilize to evaluate project outcomes. Mention how you incorporate lessons learned and feedback into future projects to drive continuous improvement.

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Can you provide an example of a difficult team conflict and how you resolved it?

Highlight a specific situation where you navigated through a conflict, emphasizing your communication and mediation skills. Showcase how you worked collaboratively to reach a positive outcome while preserving team cohesion.

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What experience do you have with client onboarding processes?

Mention specifics about your successful client onboarding experience, especially in the context of tech implementations. Discuss how you ensure adherence to project timelines and client expectations to create a successful partnership.

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How do you approach cross-functional collaboration?

Emphasize your commitment to building strong relationships with different departments. Provide examples of successful cross-team projects where your collaborative approach led to increased efficiency or innovation.

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What tools do you prefer for project management and why?

Share your preferred project management tools, explaining why they work well for you. Discuss how they have helped your teams stay organized, track progress, and communicate effectively.

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How do you keep your team motivated during challenging projects?

Discuss specific strategies you’ve used to maintain morale, such as recognizing efforts, fostering open communication, and creating an environment where team members feel supported and valued, especially during tight timelines.

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Granicus is a leading provider of a platform of solutions that make digital government possible to more than 6,000 government agencies, including 850 state departments across the U.S., U.K., Australia, New Zealand, and Canada.

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Full-time, remote
DATE POSTED
March 14, 2025

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