Luthier - Base Pay + Commissions

As a Luthier at Guitar Center, your main responsibilities include providing maintenance and repair services for customer-owned guitars, completing warranty repairs, and maintaining the store's owned gear. You'll also ensure a positive experience for customers through excellent service and craftsmanship, and you may be involved in training and sharing your knowledge with fellow team members.

To apply for the Luthier position at Guitar Center, candidates should have a skilled understanding of guitar repairs and maintenance. While foundational product knowledge of Guitar Center's products is preferred, a passion for music and a dedication to delivering excellent customer service are key qualifications that will help you succeed in this role.

Guitar Center supports Luthiers by offering opportunities for professional development, including a certification program to enhance product knowledge and sales techniques. Additionally, you'll be encouraged to take initiative, seek learning opportunities, and further develop your craftsmanship to ensure a fulfilling career in an environment that celebrates creativity.

As a Luthier at Guitar Center, you can look forward to a range of benefits, including medical, dental, and vision coverage, a 401K plan with company matching, mental health support, paid time off, and even a generous employee discount program. Plus, you'll have access to tuition reimbursement options to further invest in your education.

Guitar Center is a fantastic place to work for a Luthier because we embrace creativity and individuality. Our culture focuses on enriching musicians' lives, and our employees are encouraged to connect with customers in meaningful ways. Enjoy a supportive work environment, opportunities for growth, and the rewarding experience of positively impacting the music community.

When answering this question, highlight specific repair tasks you've undertaken, such as fret leveling, setup adjustments, or electronics work. Provide examples of challenging repairs and how you ensured customer satisfaction through your craftsmanship. This showcases your expertise and dedication.

Discuss your approach to customer service, emphasizing your ability to stay calm and understanding while resolving issues. Share an example of a situation where you effectively diffused tension and turned a negative experience into a positive one, demonstrating your commitment to customer satisfaction.

Explain your process for assessing and repairing guitars, including the tools you use and the standards you follow to achieve excellent outcomes. Highlight any particular techniques you’ve honed over time and emphasize the importance of craftsmanship in your work.

Mention tools, forums, and industry publications you follow to keep abreast of new technologies. Emphasize your eagerness to learn and adapt your skills accordingly to ensure that your services meet contemporary standards and customer expectations.

Share a specific instance when you successfully trained a colleague or a newcomer in repair techniques. Explain how you identified their learning style, provided constructive feedback, and ensured they grasped the skills needed to perform well.

Discuss qualities like patience, attention to detail, and excellent communication skills. Emphasize how these traits contribute to exceptional customer service and high-quality repairs, while also fostering a supportive learning environment for peers.

Outline your familiarity with different guitar types—acoustic, electric, bass—and their specific maintenance needs. Mention any experiences you've had with various brands and types to reinforce your expertise and passion for the craft.

Explain your method for assessing the urgency of different repair requests and how you manage your time effectively. Highlight your organizational skills and the importance of delivering timely service to ensure customer satisfaction.

Share your approach to communicating the value of your repairs, including how you engage customers by explaining the benefits of services offered. Stress your ability to build relationships and create a trusting environment for customers to feel comfortable inquiring and purchasing repairs.

Discuss your passion for music and the importance of customer service in the music industry. Craft a personal narrative that highlights your alignment with Guitar Center’s mission and culture, showing your enthusiasm for contributing to the company’s vision.