Monitoring & Observability Engineer

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we've made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We’ve nurtured our 4Cs culture, fostering collaboration, creativity, and continuous improvement.

We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement.

We provide insurance to nearly four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you. Our CIO team is always looking for passionate individuals who are eager to make a difference and contribute to our success.

Job Details

• As a Monitoring and Observability Engineer, you will be supporting the design of, building, and maintaining scalable and reliable monitoring and observability solutions for the IT infrastructure and applications, using various technologies and platforms.
• Supporting the design of, building and maintaining scalable and reliable event management capabilities to drive auto-healing in support of better performance and stability.
• Ensuring that the monitoring and observability solutions capture business SLAs, and KPIs, and provide actionable insights and alerts for performance, availability, security, and compliance issues.
• Supporting the centre of excellence for monitoring and observability, which provides guidance, support, and training for the IT staff and stakeholders on the best practices, standards, and tools for this domain.
• Collaborating with other CIO teams, such as operations, security, and architecture, to ensure that the monitoring requirements are being delivered as part of the SDLC (shift left) in support of a DevOps culture.
• Supporting the ongoing evaluation of new capabilities in the monitoring technology stack, conducting proof of concepts, pilots, and tests to validate their suitability together.

Skills we would love you to have

• Good experience in IT, with proven experience in site reliability engineering, monitoring and observability, or a related field.
• Expert knowledge and skills in various monitoring and observability technologies and platforms, especially Dynatrace and Azure Monitor.
• Strong experience and skills in scripting, automation, in Azure DevOps tools.
• Excellent communication and collaboration skills,
• Highly motivated, self-directed, and adaptable, with the ability to work in a fast-paced and dynamic environment.
• Strong analytical, problem-solving, and decision-making skills, with the ability to troubleshoot and resolve complex issues in a timely and effective manner.

Unfortunately we are unable to progress with candidates that require sponsorship at this time.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary – Attractive salary based on experience (pay reviews also completed each year)

Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.  

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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