Baseball Commercial Manager

As a Baseball Commercial Manager at Hawk-Eye, your primary responsibilities include driving commercial growth through sales and business development, managing relationships with clients and key stakeholders, overseeing account management, and leading your team to ensure client satisfaction and retention. You'll be tasked with identifying new business opportunities within professional and collegiate baseball leagues, tailoring Hawk-Eye's offerings to meet diverse market needs, and maintaining a structured sales pipeline.

Candidates for the Baseball Commercial Manager role at Hawk-Eye should possess a bachelor’s degree or equivalent professional experience, with a proven track record in sales or business development within the sports technology sector. Ideally, you'll have at least 5 years of experience in sports analytics, strong negotiation skills, and a solid understanding of baseball leagues and market dynamics, which are essential for building successful relationships.

The Baseball Commercial Manager plays a pivotal role in client success at Hawk-Eye by ensuring the onboarding and retention of new clients through tailored support and by maintaining high customer satisfaction levels. You will act as the main contact point for clients, overseeing account management and communicating their needs to internal teams to ensure the services align with expectations.

Beneficial experience for the Baseball Commercial Manager role includes 5+ years in sports technology, baseball analytics, or related fields. Experience in professional or collegiate baseball—whether through playing, coaching, or operations—is highly valued. Additionally, knowledge of international markets like Japan and Korea could provide a competitive edge, given the global nature of the role.

Candidates applying for the Baseball Commercial Manager position at Hawk-Eye can expect a structured hiring process that includes a talent acquisition interview, followed by an interview with the hiring manager. Candidates will receive feedback throughout the process and will be guided on preparation for interviews. This thorough approach ensures the best fit for the role and the company's needs.

When managing a sales pipeline as a Baseball Commercial Manager, I prioritize organization and transparency. I ensure that all prospects are tracked from initial contact to closure, regularly updating the pipeline to reflect the status of opportunities. By utilizing CRM tools effectively, I can manage client interactions and follow-ups, leading to better forecasts and insights into commercial activities.

In my previous roles, I have successfully negotiated various contracts across different levels of the sports industry, including partnerships with teams and leagues. I focus on understanding client needs and the value we provide, which allows me to structure deals that are mutually beneficial. I also emphasize clear communication during negotiations to ensure that all stakeholders feel heard and valued.

Building long-term relationships with clients requires ongoing communication and genuine interest in their success. I regularly check in with clients to discuss their experiences with our products and gather feedback for improvements. Additionally, I prioritize delivering value beyond the initial sale by offering insights and support, which helps to foster trust and loyalty over time.

Identifying new business opportunities in the baseball sector involves a combination of market research, networking, and staying informed about industry trends. I actively engage with key stakeholders and attend industry events to discover potential gaps in the market where our technology could meet unmet needs. Additionally, analyzing competitor strategies can provide valuable insights into emerging opportunities.

Data plays a crucial role in my decision-making process as a Baseball Commercial Manager. I use data to assess market trends, client satisfaction, and sales performance. By analyzing metrics from CRM systems and other tools, I can make informed decisions about where to focus our efforts, understand when we need to pivot strategies, and refine our product offerings to meet client needs effectively.

In a previous position, I faced a challenging client relationship due to unmet expectations regarding product performance. To address this, I arranged a meeting to understand their concerns fully and collaborated with our technical team to provide tailored solutions. By being transparent and proactive in communication, I was able to turn their experience around, leading to improved satisfaction and a strengthened partnership.

To stay updated on trends in sports technology, I regularly read industry publications, attend webinars, and participate in conferences. I also network with industry peers and seek feedback directly from clients about their needs and insights. This approach allows me to remain informed about advancements and ensures that our offerings are aligned with current and future market demands.

When prioritizing projects, I assess urgency and impact. I categorize accounts based on their growth potential and ensure that critical deadlines are met first. Additionally, I maintain open communication with my team and clients to manage expectations. Using project management tools helps streamline this process, allowing for effective tracking and resource allocation.

Ensuring alignment between client needs and internal offerings involves continuous communication with clients and collaboration with internal teams. I regularly gather feedback from clients about their experiences and relay this information to product development teams. Additionally, by staying informed on advancements and capabilities, I can effectively articulate client needs during internal meetings, ensuring our services meet expectations.

My leadership style is collaborative and supportive. I believe in fostering a team environment where everyone feels empowered to contribute their ideas. I prioritize open communication and regular check-ins to provide guidance and support as needed. Additionally, I encourage professional development within my team, helping them to set goals and achieve them while delivering exceptional service to our clients.