Learning & Development Lead

As a Learning & Development Lead at Hearth Support Services, your primary responsibilities will include developing and implementing innovative training programs tailored to our workforce's needs. You'll design specific training solutions, facilitate engaging sessions, and evaluate the effectiveness of these initiatives. Collaborating with different teams to align our L&D strategy with future capability requirements is also essential, as is maintaining our learning management system. By championing a culture of continuous learning, you will help to enhance our team's skills and organizational growth.

To qualify for the Learning & Development Lead position at Hearth Support Services, you should have extensive experience in a similar role, preferably within the disability sector. A strong understanding of learning and development principles is crucial, along with excellent facilitation and presentation skills to engage diverse audiences. Proficiency in designing interactive training programs and a proven ability to assess the impact of learning initiatives are also important qualifications that will help you succeed in this role.

Key skills for the Learning & Development Lead role at Hearth Support Services include strong communication and facilitation capabilities, critical thinking, and a collaborative mindset to work effectively across functions. You should be proficient in designing and delivering engaging training programs and possess a passion for fostering a learning-oriented culture. Experience in evaluating educational initiatives for continuous improvement will also serve you well in shaping our development efforts.

At Hearth Support Services, promoting a culture of continuous learning is pivotal to everything we do. As the Learning & Development Lead, you will play a crucial role by driving initiatives that encourage team members to pursue ongoing professional development. You will create a variety of training modalities to meet different learning preferences and assess progress regularly to ensure each program’s effectiveness. This commitment not only boosts employee skills but also enhances job satisfaction and team morale.

Working as a Learning & Development Lead at Hearth Support Services comes with a range of benefits, including flexible working arrangements that cater to your lifestyle. The company fosters a supportive culture, providing access to a comprehensive Employee Assistance Program. You'll have the opportunity to be a part of a rapidly growing team committed to professional development and innovation, making this position not only rewarding but enriching for your career too.

When answering this question, provide specific examples of training programs you've designed, focusing on the objectives you met and how you tailored them to your audience. Highlight your creative processes in addressing skill gaps and achieving measurable outcomes.

Discuss various methods you've used to assess training effectiveness, like surveys, feedback forms, or performance metrics. Mention specific examples where you've utilized data to refine your approach and improve outcomes.

Highlight techniques such as interactive activities, group discussions, and hands-on exercises that foster participation. Share insights about how these strategies have led to increased engagement and retention during your past sessions.

Explain your process for conducting assessments and gathering feedback from employees and managers to identify skill gaps. Discuss how you prioritize these areas in your training strategies to align with the organization’s goals.

Emphasize the importance of building relationships with stakeholders and how you facilitate discussions to understand their needs. Providing examples of how this collaboration has led to successful L&D outcomes can strengthen your answer.

Share specific resources like industry journals, webinars, or networking events you utilize to stay informed. Discuss how implementing new trends into your training strategies has improved the effectiveness of learning initiatives.

Narrate a specific challenge related to training implementation, participant engagement, or stakeholder buy-in. Focus on the steps you took to resolve the issue and the positive outcomes that followed.

Discuss various learning methodologies like experiential learning, blended learning, or e-learning that you have successfully employed in the past. Justify your preferences with examples of how they enhanced learning outcomes.

Describe your approach to soliciting and responding to feedback, emphasizing your willingness to adjust and improve programs based on participant insights. Share examples of changes you've made in response to feedback to enhance future training sessions.

Explain how you leverage technology in your training programs, such as Learning Management Systems or digital tools for interactive sessions. Discuss how the integration of technology has improved accessibility and engagement.