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Senior Human Resources Business Partner

Description

Position Summary:

The Senior Human Resource (HR) Business Partner champions a culture of employee engagement and continuous improvement. The incumbent will support and enhance the assigned business unit, along with the Corporate HR Team, through providing and assisting in finding solutions to issues that face the business and the people within the business. Administers numerous human resource activities such as HRIS, employee relations, policy development, onboarding, facilitating professional and leadership development programs, , performance management, employment law compliance, talent mapping and succession planning, and DEI.  


Roles and Responsibilities/ Essential Functions:

Be a contributing member of the Corporate HR Team

  • Support corporate HR initiatives and implement them within your assigned business unit.
  • Contribute to process improvement for the HR Team, understanding how change affects all business units.
  • Conduct new Team Member orientation, on a rotation.


Employee Relations, Performance Management and Training/Development

  • Proactively build relationships by engaging regularly with assigned leaders to understand how HR can help the business move forward.
  • Respond to Team Member and Leader inquiries regarding policies, procedures, guidelines, and programs and provide guidance and interpretation, for assigned business unit.
  • Conduct effective, thorough and objective investigations, as needed.
  • Facilitate progressive discipline process including verbal and written warnings, corrective actions, suspensions and terminations, ensuring compliance with applicable laws.
  • Identify and facilitate individual coaching needs by developing effective working relationships across the organization.
  • Oversee the non-exempt and exempt performance review process, offering consultation as needed.
  • Conduct exit interviews, identify concerns or risks, and make recommendations to Leadership, as appropriate.
  • Maintain HR records ensuring compliance with all federal and state requirements.
  • Generate and lead change initiatives with a positive, enthusiastic approach. Influence others to adopt change.
  • Facilitate professional and leadership development programs.
  • Conduct talent mapping process each year in assigned areas to identify high potential Team Members and partner with leaders to create and implement individual development plans for them.


Employee Benefits

  • Ensure the Team Members of the assigned business unit have signed up for Health Risk Assessments, benefit elections, etc. timely.
  • Communicate out basic benefits procedures at the end of employment.
  • Partner with the Benefits Specialist on the Corporate HR Team on more in depth benefits questions/situations.  
  • Assist with annual open enrollment.


Administrative

  • Develop and update HR related policies, procedures, guideline, programs and forms in accordance with state and federal law.
  • Develop SOP’s for all HR processes, as related to the assigned business unit.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Create ad hoc reports and queries, as needed.
  • Support internal and external audits. 
  • Develop, implement and regularly update job descriptions for assigned business unit.  
  • Scan and index documents to the company imaging tool for the electronic files.



Requirements

Competencies

  • Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.  
  • Adaptability: Ability to adapt to change in the workplace.
  • Business Acumen: Ability to grasp and understand business concepts and issues.
  • Change Management: Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities. 
  • Communication, Oral & Written: The extent to which an individual communicates with clarity, actively engages in conversations in order to clearly understand others’ messages and intent, and receives and processes feedback.
  • Customer Orientated: The extent to which to which an individual desires to service both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust.
  • Decision Making: Ability to make critical decisions while following company procedures.  
  • Detail Orientated: The ability of the individual to pay attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
  • Diversity Oriented: Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.  
  • Honestly/Integrity: Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal: Ability to get along well with a variety of personalities and individuals. 
  • Negotiation Skills: Ability to reach outcomes that gain the support and acceptance of all parties.
  • Problem Solving: The ability to recognize a course of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
  • Relationship Building: The ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
  • Resource Management (People and Equipment): Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.  
  • Self-Motivated: The ability to reach a goal or perform a task with little supervision or direction.
  • Working Under Pressure: Ability to complete assigned tasks under stressful situations.    


Required Experience:

  • At least five plus years of experience as a Human Resources Generalist or Human Resources Business Partner. 

Preferred Experience:


Required Skills, Education and/ or Certifications:

  • Bachelor’s Degree (four-year college) in Human Resource Management or like field, or equivalent experience.
  • Must be proficient in the use of a PC, Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  • Professional in Human Resources (PHR) and/or SHRM Certified Professional (SHRM-CP) or other related certification.  

Preferred Skills, Education and/ or Certifications:

  • Senior Professional in Human Resources (SPHR) and/or SHRM Senior Certified Professional (SHRM-SCP) or other senior level certification.


Equal Opportunity Employer - Including Disabled and Veterans

#HBS

Average salary estimate

$85000 / YEARLY (est.)
min
max
$70000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Human Resources Business Partner, Heartland Business Systems

Join us at a leading organization as a Senior Human Resources Business Partner in West Des Moines, Iowa! In this exciting role, you'll be the driving force behind employee engagement and continuous improvement within your assigned business unit. You'll work closely with the Corporate HR Team to address various challenges that impact both the business and its employees. Your day-to-day will involve a mix of strategic and hands-on responsibilities, including administering HR activities such as HRIS management, employee relations, onboarding, and performance management. You'll also facilitate professional development programs and ensure compliance with employment laws. Building relationships will be key, as you'll regularly engage with team leaders to uncover how HR can support business goals. You'll conduct employee investigations, oversee performance reviews, and even spearhead talent mapping initiatives to identify and nurture high-potential team members. Your insights from exit interviews will also help shape our approach to team dynamics. Plus, as a vital part of the Corporate HR Team, you'll contribute to proactive change initiatives, ensuring a positive experience for everyone involved. With at least five years of HR experience, a Bachelor's degree in Human Resource Management, and relevant certifications like PHR or SHRM-CP, you'll bring valuable expertise to the table. If you’re passionate about fostering a vibrant workplace culture and helping individuals thrive, we'd love to hear from you!

Frequently Asked Questions (FAQs) for Senior Human Resources Business Partner Role at Heartland Business Systems
What are the key responsibilities of a Senior Human Resources Business Partner at the company?

As a Senior Human Resources Business Partner at our company, you'll be responsible for driving employee engagement and supporting various HR initiatives within your assigned business unit. Your role will include managing HRIS, enhancing employee relations, conducting training, and overseeing performance management. You'll also play a crucial part in talent mapping and succession planning, ensuring that our team members receive the necessary support and development.

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What qualifications and experience are required for the Senior Human Resources Business Partner position?

To qualify for the Senior Human Resources Business Partner position, candidates should have at least five years of HR experience, preferably as a Human Resources Generalist or Business Partner. A Bachelor's degree in Human Resource Management or a related field is required. Additionally, certifications such as PHR or SHRM-CP are essential, while advanced certifications like SPHR or SHRM-SCP are preferred.

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What role does employee relations play in the Senior Human Resources Business Partner position?

Employee relations is a critical aspect of the Senior Human Resources Business Partner position. In this role, you'll proactively engage with team leaders to understand employee concerns and foster a positive workplace culture. Your responsibilities will include conducting thorough investigations, facilitating the progressive discipline process, and providing guidance on HR-related policies and procedures to ensure compliance with federal and state laws.

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How does the Senior Human Resources Business Partner contribute to professional development in the company?

The Senior Human Resources Business Partner significantly contributes to professional development by facilitating leadership programs and training initiatives tailored to enhance employee skills. You'll be responsible for conducting talent mapping and creating individual development plans for high-potential team members, ensuring that they receive the guidance needed for career advancement within the organization.

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What skills are crucial for a successful Senior Human Resources Business Partner?

Successful Senior Human Resources Business Partners exhibit strong interpersonal skills, problem-solving abilities, and effective communication, both orally and in writing. Additionally, skills in change management, decision-making, and relationship building are vital. Being detail-oriented, adaptable, and customer-focused is essential for providing excellent HR support and driving positive change within the organization.

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Common Interview Questions for Senior Human Resources Business Partner
What strategies do you use to build relationships with team leaders as a Senior Human Resources Business Partner?

Building relationships with team leaders is essential for ensuring HR aligns with business goals. I focus on regular communication, actively listening to their needs, and providing tailored HR solutions. I also engage in informal settings, such as team events, to strengthen our rapport and demonstrate HR's commitment to their success.

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Can you describe your experience with performance management in a previous role?

In my previous role, I streamlined the performance management process by implementing a consistent framework that included regular feedback and goal setting. I facilitated training sessions to ensure managers understood how to conduct effective performance evaluations, which ultimately led to improved employee engagement and productivity.

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How do you handle conflicts or difficult situations in employee relations?

Handling conflicts requires a calm and objective approach. I first listen to all parties involved to understand their perspectives. After gathering the necessary information, I work collaboratively to find a resolution, always keeping the company's policies and employee well-being in mind. It's crucial to maintain confidentiality and trust throughout the process.

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What methods do you utilize for talent mapping and developing high-potential team members?

I use a combination of performance reviews, feedback from leaders, and open discussions with employees to identify high-potential individuals. Once identified, I collaborate with leaders to create tailored development plans that outline specific skills to enhance and opportunities for growth, such as mentorship or training programs.

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Describe an experience where you led a change initiative within an organization.

In a previous role, I led a change initiative to implement a new HRIS system. I conducted assessments, gathered feedback on current processes, and collaborated with IT on the rollout. To ensure smooth transition, I organized training sessions for staff, and maintained open communication throughout the process, resulting in a smoother integration and increased user adoption rates.

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How do you ensure compliance with employment laws and regulations?

I stay updated on changes in employment laws and regulations by attending workshops, participating in HR networks, and reviewing relevant publications. Additionally, I routinely conduct audits of our HR processes and documentation to ensure compliance, and I actively work to educate team members on relevant policies and procedures.

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What role does diversity play in your HR strategy?

Diversity is integral to my HR strategy, as it fosters innovation and creativity within the organization. I prioritize inclusive hiring practices, facilitate diversity training, and promote employee resource groups to create an inclusive workplace culture that values diverse perspectives and experiences.

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How do you approach employee coaching and development?

I believe in a collaborative coaching approach, where I work closely with employees to identify their development needs and set personal goals. By providing resources, offering constructive feedback, and creating opportunities for growth, I help them build the skills necessary for their career progression.

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What tools or software do you find most effective in HR management?

I find HRIS tools incredibly valuable for managing employee data and streamlining HR processes. Additionally, I leverage performance management software to facilitate evaluations and feedback and communication tools to keep team members engaged.

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Describe how you implement HR policies and procedures in your business unit.

Implementing HR policies involves clear communication and collaboration with team leaders. I start by ensuring everyone understands the policies and their implications. I provide training and resources to support compliance and regularly gather feedback to make necessary adjustments, ensuring policies serve the organization's needs effectively.

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At Heartland Business Systems (HBS), we help organizations align technology with strategy—to drive growth, inspire innovation and strengthen security. It’s our mission to be the one partner organizations can count on—delivering end-to-end technolo...

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April 2, 2025

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