Customer Support Specialist with Polish (part-time)

As a Customer Support Specialist at Hedepy, you will be responsible for serving as the primary contact for customers and therapists. This includes resolving inquiries via phone, email, or chat, meeting service expectations, and proactively addressing any issues. You will also be tasked with outreach calls to engage clients with canceled sessions, ensuring they feel supported and understood. Your role is crucial in maintaining a satisfied community!

To qualify as a Customer Support Specialist with Polish at Hedepy, you should have some experience in a customer service environment. Fluency in Polish is essential, along with a good command of English (at least B2 level). Excellent communication skills and organizational aptitude are a must to excel in this role. Familiarity with Google Workspace tools will also be beneficial for effective teamwork.

The Customer Support Specialist role at Hedepy requires you to cover support channels from 8 AM to 8 PM, Monday through Friday. While you should be reachable via phone and email during these hours, there is flexibility, as there’s no expectation to be glued to your computer all day. This remote-first setup allows you to manage your time effectively while being available to assist clients and therapists.

At Hedepy, working as a Customer Support Specialist offers some fantastic perks! Not only will you join a passionate international team from 10 different countries, but you’ll also enjoy free psychotherapy sessions on our platform. This commitment to mental health isn't just for our clients; we believe in ensuring our team members have access to the support they need, too!

If you're eager to join Hedepy's team as a Customer Support Specialist with Polish, simply apply through our website or reach out to our recruiter, Veronica. Your application will be reviewed, and if your profile matches what we’re looking for, you’ll hear from us soon! We are excited to learn more about you and see how you can contribute to our mission!

In your response, highlight your previous roles in customer service, focusing on the skills you developed, like problem-solving, communication, and empathy. Provide specific examples of how you resolved customer issues effectively, demonstrating your ability to handle pressure and maintain professionalism.

To answer this question, explain your strategies for prioritizing tasks, such as assessing urgency, utilizing organizational tools, and effective time management. Discuss how you handle multiple inquiries while ensuring each customer feels valued and receives timely responses.

Outline a clear process to ensure customer satisfaction, such as actively listening to their concerns, following up on unresolved issues, and personalizing your responses. Share examples of how you’ve successfully maintained customer satisfaction in previous positions.

Discuss your approach to managing difficult situations, emphasizing active listening, empathy, and finding a resolution. Provide an example of a time you de-escalated a situation effectively, focusing on the strategies you employed to turn their experience around.

Articulate your understanding of the significance of mental health in the workplace. Discuss how it impacts employee well-being, productivity, and overall workplace culture. This shows your alignment with Hedepy's values and mission in promoting mental health support.

Detail your experience with remote customer service roles, discussing the tools you’ve used for communication and collaboration. Highlight your ability to stay organized, self-motivated, and responsive in a remote setting, which is crucial for success at Hedepy.

Explain how you assess the communication styles of various clients or colleagues and adjust your approach accordingly. Provide examples of how you effectively adapted your communication to ensure clarity and understanding, catering to the individual’s needs.

Share your passion for helping others, particularly within the mental health sphere. Discuss how this role at Hedepy aligns with your personal values and aspirations, emphasizing your commitment to providing quality service and support for those seeking help.

Be prepared to share a specific story where you exceeded customer expectations. Detail the circumstances, your actions, and the outcome, showcasing your dedication to delivering exceptional service and your proactive approach to problem-solving.

In your answer, demonstrate your knowledge about Hedepy’s mission and values. Discuss how you resonate with their goal of making psychotherapy accessible and how you believe your experience and skills can contribute positively to their team.