Sales Representative

As a Sales Representative at Haven of Heat, your responsibilities include engaging with potential customers through various channels, educating them about our wellness products, building relationships, and utilizing a consultative sales approach to help them find the best solutions. You will also maintain detailed interaction records using simple tracking systems, and collaborate with the team to enhance the sales process.

To be a successful Sales Representative at Haven of Heat, you should have familiarity with wellness products like saunas and cold plunges, proven experience in high-ticket B2C sales, strong communication skills, and a customer-first mindset. Comfort discussing technical information is essential, as well as a willingness to work flexible hours, including potential weekends.

Candidates for the Sales Representative position at Haven of Heat should be comfortable using communication tools like Chatra for live chat, Open Phone for calls and texting, and Gmail for email correspondence. Additionally, familiarity with Google Sheets for tracking performance and lead management is important, and experience with Shopify is a plus.

Sales Representatives at Haven of Heat receive an hourly rate of $12 per hour plus commission, allowing you to earn based on your performance. This compensation model provides an excellent opportunity for motivated individuals to enhance their earnings while also contributing to a collaborative team environment.

Yes, Haven of Heat values long-term commitment and is looking for candidates who want to establish a stable and lasting career. Given the learning curve associated with the role, we encourage applicants who are interested in growing with the company and contributing to the success of our sales team over time.

When asked about your sales process, it's important to describe how you engage with customers. Highlight your consultative approach, focusing on understanding their needs before recommending solutions. Discuss how you leverage product knowledge to educate them, and emphasize the importance of building relationships and trust throughout the sales journey.

Addressing customer objections requires patience and understanding. Describe your strategy for listening to their concerns, acknowledging their feelings, and providing clear, factual responses that relate back to their needs. Sharing specific techniques you use, such as reframing the objection or presenting additional benefits, can demonstrate your consultative selling skills.

When discussing achievements, use the STAR method (Situation, Task, Action, Result) to effectively convey your success. Share a specific example where you set a challenging sales target, the steps you took to achieve it, and the positive outcomes that resulted, such as increased revenue or improved customer satisfaction.

Staying motivated during slow periods can be challenging, but sharing personal strategies will showcase your resilience. Discuss setting personal goals, seeking knowledge to improve your sales tactics, and maintaining engagement by reaching out to customers for check-ins, even if they’re not ready to purchase immediately.

Express your genuine passion for wellness and how it aligns with your values. Discuss your personal experiences with wellness practices, and how selling products that improve customers' health and well-being resonates with you. This connection not only highlights your enthusiasm but also shows your understanding of the products' importance.

Approaching hesitant customers requires a delicate balance of empathy and encouragement. Explain how you would ask open-ended questions to identify their concerns and patiently address each one while highlighting the benefits of our products. Emphasize the importance of understanding customer needs to help them make informed decisions.

Building rapport is crucial in sales. Share specific techniques, like active listening, personalizing communication, and seeking to understand their pain points. Highlight the importance of finding common ground or shared interests to foster a trusting relationship that encourages openness during the sales process.

Effective time management is essential when juggling multiple leads. Discuss your organizational techniques, such as prioritizing tasks based on the lead's life cycle stage, using tools like Google Sheets for tracking, and outlining daily goals to ensure you're focusing on high-value activities that drive sales results.

A consultative sales approach prioritizes the customer's needs, resulting in deeper relationships and higher satisfaction. Explain how it allows sales representatives to better understand pain points and tailor solutions effectively, which not only helps close sales but also builds long-term loyalty and trust with customers.

Before your interview, research Haven of Heat and familiarize yourself with its mission, products like saunas and cold plunges, and overall commitment to wellness. Highlight your understanding of the product benefits and how they align with current wellness trends to showcase your interest in the company and its offerings.