Group Reservations Coordinator - Hilton Atlanta and Towers
Hilton Atlanta and Towers is looking for a Group Reservations Coordinator to join their Reservations Team! Atlanta’s only hotel with two Top 10 restaurants, is also ideally situated, with walkability to the city’s most renowned attractions like the Georgia Aquarium, Centennial Olympic Park, and Georgia World Congress Center. Ease into transportation to and from Hartsfield-Jackson Atlanta International Airport via MARTA, connected by skybridge directly into our contemporary accommodations.
The ideal candidate will possess previous Reservations/Front Desk/Revenue or Sales experience, knows how to operate our PMS System: ONQ and is detail oriented. This is a fantastic opportunity for those seeking to grow in their hospitality career.
Shift Pattern: day shifts: 8.30AM-5PM, with weekends and holidays flexibility required.
Salary: $19.00 per hour
The Benefits – Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune!
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Reservation Sales Specialist you will use your strong technical skills, excellent communication skills, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Are you ready to take your hospitality career to the next level? Join Hilton Atlanta and Towers as a Group Reservations Coordinator! Nestled in the heart of Atlanta, our hotel is not only home to two Top 10 restaurants but also offers convenient access to attractions like the Georgia Aquarium and Centennial Olympic Park. You'll play a crucial role in supporting our Reservations Team, where your previous experience in Reservations, Front Desk, Revenue, or Sales will shine. In this role, you’ll be using your keen attention to detail and expertise with the ONQ PMS system to provide world-class customer service and tailor reservations to meet our guests’ needs. As you engage with customers over the phone, your strong communication and persuasive sales skills will ensure that each booking is a fantastic experience for all. Flexibility is key, as this role requires day shifts that may include weekends and holidays. We offer a competitive salary of $19.00 per hour and a range of incredible benefits designed for your personal and professional growth. From access to DailyPay to comprehensive medical insurance, generous PTO, and even a debt-free education program, Hilton is committed to supporting you every step of the way. Join us in fulfilling our mission to create remarkable hospitality experiences, and become a vital part of a team that's passionate about leading the hospitality industry.
To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities. Our Vision: Our vision is to fill the earth ...
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