Stewarding Supervisor - Hilton Anatole

As a Stewarding Supervisor at Hilton Anatole, your primary responsibilities include supervising and supporting utility stewards and dishwashers, ensuring that all cooking utensils and service ware are properly transported and cleaned. You'll also manage the cleanliness of the work area, maintain inventory for food and beverage departments, and schedule tasks for team members. Monitoring performance and providing training are also key parts of the role.

To qualify as a Stewarding Supervisor at Hilton Anatole, candidates should have experience in a mid-high volume stewarding operation, combined with a background in hotels, restaurants, or banquet operations. A detail-oriented approach and strong organizational skills are essential, as is a passion for mentoring team members to ensure exceptional service.

Team members at Hilton Anatole enjoy a variety of benefits, including discounted travel through the Go Hilton program, employee stock purchase plans, generous maternity and parental leave policies, flexible work schedules, and comprehensive health insurance, including mental health support. These offerings reflect Hilton's commitment to the wellbeing of its employees.

A typical day for a Stewarding Supervisor at Hilton Anatole is dynamic and hands-on. You'll start by reviewing the daily tasks assigned to your team, ensuring all areas are cleaned and ready for service. Throughout the day, you will monitor food and equipment delivery, oversee team performance, and provide guidance and support as needed. The role requires exceptional time management and multitasking skills.

Hilton is dedicated to fostering career growth for its employees, including those in the Stewarding Supervisor role. With various training programs, mentoring opportunities, and a clear pathway for advancement within the company, Hilton encourages team members to develop their skills and take on new challenges within the organization.

When supervising and motivating a team, I believe in open communication and setting clear expectations. I make it a point to provide constructive feedback and recognize achievements, fostering a team environment where everyone feels valued. I also encourage collaboration by involving team members in decision-making processes.

Handling conflicts requires a thoughtful approach. First, I listen to all parties involved to understand their perspectives. I then facilitate a discussion where we can explore solutions together. Emphasizing teamwork and collaboration often leads to a resolution that everyone can agree on.

In my previous roles, I have gained extensive experience in managing inventory, from tracking usage rates to ordering supplies proactively. I believe in maintaining organized inventory records to ensure that all kitchen and service ware is available when required, minimizing downtime and service disruptions.

In a past role, I identified that the process for cleaning dishware was causing bottlenecks during peak hours. By reorganizing the workflow and optimizing the placement of sanitizing stations, I improved the efficiency of the team significantly, reducing cleaning time and allowing us to serve our guests faster.

To maintain the highest cleanliness standards, I would develop a checklist for daily tasks and regularly monitor compliance. Conducting spot checks and encouraging my team to take ownership of cleanliness ensures that we not only meet but exceed health and safety regulations.

I use a hands-on training approach where new team members shadow experienced staff for their first week. This practical experience, combined with clear, step-by-step instruction, allows them to grasp essential tasks more effectively. I also encourage questions to create an engaging learning environment.

On busy service days, I prioritize tasks based on urgency and impact on service. I communicate with the kitchen and service teams to understand their needs and adjust our workflow accordingly, ensuring that our operations run smoothly even under pressure.

Key personal attributes for a Stewarding Supervisor include strong leadership, attention to detail, and excellent communication skills. Being adaptable and having a positive attitude are also crucial as they contribute to creating a supportive team atmosphere, especially in a dynamic environment.

I stay current with food safety regulations by regularly reviewing updates from health departments and attending training sessions. Participating in workshops and online courses also ensures I am well-informed about best practices, enabling me to train my team effectively.

What I enjoy most about working in the hospitality industry is the opportunity to create memorable experiences for guests. Each day brings new challenges and interactions, and knowing that my contributions help deliver satisfaction and joy to others is incredibly rewarding.