Client Care Coordinator

As a Client Care Coordinator at Home Instead Senior Care in Shallotte, NC, you will take on various responsibilities that are crucial to the well-being of our clients. You will serve as the main contact point for clients and their families, determining optimal staffing matches, maintaining a caseload of 65-80 clients, and ensuring that inquiries from clients and prospects are answered promptly. Additionally, you will engage in fieldwork, utilizing company vehicles, and diligently document every communication regarding clients or caregivers to track their needs effectively.

To be considered for the Client Care Coordinator position at Home Instead Senior Care, applicants should ideally hold a Bachelor's Degree in Social Work or a related Health and Human Services field. While previous case management experience is preferred, a minimum of two years in customer service is required. Proficiency in Microsoft Word and Excel at a basic level is necessary, alongside the integrity to excel in this trust-based role.

Applying for the Client Care Coordinator position at Home Instead Senior Care in Shallotte, NC is straightforward. Interested candidates should send their resume to Kristdel Coble Vestal, the General Manager, via email at [email protected]. Make sure to highlight your relevant experience in customer service or case management to enhance your application.

The Client Care Coordinator role at Home Instead Senior Care offers a full-time schedule that typically runs Monday through Friday from 8:30 am to 5:00 pm. This in-office position allows you to engage directly with clients and your team, fostering a supportive work atmosphere where your contributions can shine.

At Home Instead Senior Care, you can expect a dynamic, team-oriented environment that values your positive attitude and professionalism. The company is dedicated to providing the highest quality care, which is reflected in its supportive culture geared towards fostering strong relationships with both staff and clients. We believe that our work matters, and so does the happiness of our team members!

When answering this question, emphasize your previous customer service roles, focusing on experiences where you dealt with clients or patients. Highlight specific tasks you handled, how you resolved issues, and any positive outcomes you'd like to share, showing that you cultivate a supportive and responsive atmosphere.

Discuss your organizational skills and techniques, such as prioritizing tasks, using scheduling tools, or following up consistently. Share any experiences relevant to case management that demonstrate how you successfully managed multiple clients' needs.

Answering this question should demonstrate your conflict resolution skills. Explain your approach to listening empathetically to clients’ concerns, addressing issues promptly while maintaining professional decorum, and how you follow up to ensure satisfaction.

Express your alignment with the company values and culture. Talk about your teamwork experiences, how you thrive in a supportive environment, and your commitment to providing quality care. It’s important to show enthusiasm for the mission of Home Instead Senior Care.

Discuss practical tools or systems you employ to stay organized, such as digital calendars, task lists, or databases. It's crucial to show how these methods allow you to maintain communication and timely follow-ups with a large caseload.

Sharing a specific example illustrates your understanding of client needs. Discuss how you assessed both the client’s preferences and needs along with the caregiver's skills, emphasizing a thoughtful approach to creating effective matches.

Highlight critical skills such as communication, empathy, and organizational abilities. Discuss how these skills can lead to better client satisfaction and effective team collaboration, emphasizing their importance in delivering high-quality care.

If applicable, mention any case management software you've used. Even if you lack direct experience, describe your willingness to learn new technologies and how you have quickly adapted to software in previous roles.

Demonstrating knowledge about Home Instead Senior Care's mission will show your interest in the company. Mention their focus on providing non-medical home care for seniors and how you resonate with the importance of maintaining quality of life for clients in a supportive environment.

Share your strategies for establishing trust and rapport, such as active listening, showing empathy, and providing consistent communication. Highlight any past experience where you successfully built relationships with clients or families in a healthcare setting.