Lender Sales Account Manager

As a Lender Sales Account Manager at HomeLight, you will predominantly focus on driving the adoption of our BBYS product among loan officers. Your responsibilities will include conducting informative phone demos, guiding loan officers through the pre-approval process, managing both inbound and outbound campaigns using tools like HubSpot, and fostering long-lasting partnerships through continuous support and education.

To apply for the Lender Sales Account Manager role at HomeLight, candidates should have 3-5 years of experience in mortgage sales as a Loan Officer or a related role in a high-performing sales environment. It's also essential to demonstrate a strong understanding of the lending process, exceptional communication skills, and experience with CRM tools like HubSpot.

At HomeLight, the training for new Lender Sales Account Managers includes comprehensive sessions on our BBYS product, the lending process, and effective sales techniques. You will engage in live demonstrations, role-playing exercises, and receive ongoing mentorship to ensure you feel confident and equipped to educate and influence loan officers right away.

Absolutely! HomeLight is committed to professional development, and as a Lender Sales Account Manager, you will have various opportunities to advance your career. Through ongoing training, mentorship, and success in your current role, you could move up to higher sales positions or even into leadership roles within our organization.

Working at HomeLight as a Lender Sales Account Manager offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plans, paid time off, and incredible perks like annual professional development opportunities and volunteer days. We prioritize a healthy work-life balance and aim to create an empowering work environment.

When responding to this question, highlight your specific experiences related to mortgage sales, especially as a Loan Officer or similar role. Discuss how you managed high-volume pipelines, any significant achievements you made, and how your experience has prepared you for the Lender Sales Account Manager position at HomeLight.

To answer this question effectively, emphasize your approach to education through engaging demos and clear communication. Provide an overview of the methods you would use, such as conducting webinars or one-on-one sessions that outline the benefits of the BBYS product and how it can enhance the loan officer’s offerings.

In your response, share specific follow-up strategies you employ, such as scheduling reminder calls, using CRM tools like HubSpot for tracking, and maintaining engagement through value-added communication, such as sharing relevant industry news or product updates, thus keeping the loan officer informed and engaged.

Discuss your organizational skills and any tools you utilize to stay on top of a high-volume pipeline. Mention techniques like prioritizing leads by potential value, setting reminders for follow-ups, and using CRM tools effectively to ensure no lead falls through the cracks.

Share a specific example where you faced challenges but ultimately closed the sale. Discuss the strategies you used to overcome objections and how your persistence and problem-solving skills led to a successful outcome, showcasing your resilience and tenacity as a Lender Sales Account Manager.

Demonstrate your commitment to professional growth by mentioning your strategies for staying informed, such as subscribing to industry publications, joining professional networks, attending webinars or conferences, and regularly engaging with peers in the real estate and lending sectors.

Explain your empathetic approach in addressing hesitations by actively listening to concerns, providing data-backed benefits of the product, and sharing success stories or testimonials from peers to reinforce the value and ease of integrating new products into their workflow.

Discuss metrics such as the number of loan officers converted to advocates for the BBYS product, the volume of leads converted to qualified homeowners, and any feedback received from loan officers regarding the support and education you provided, reflecting a broader view of success beyond just sales numbers.

Mention specific tools you have used, like HubSpot for CRM management, data analysis tools, or communication platforms that you feel streamline your sales process. Emphasize your comfort with technology and your ability to adapt quickly to new tools that may enhance productivity.

Your answer should reflect your alignment with HomeLight's mission and values—emphasize your passion for real estate and helping others succeed. Discuss how the company’s innovative approach and commitment to making real estate transactions simpler and more satisfying resonates with your professional aspirations.