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Fan Solutions Consultant

The Fan Solutions Consultant (FSC) will be responsible for driving the market adoption of ticketing and streaming products, enhancing fan engagement and revenue. Key responsibilities include supporting sales, advising on ticket pricing, assisting with student broadcasting, and identifying sponsorships. FSCs help schools engage communities and drive revenue through innovative solutions, requiring strategic thinking, relationship management, and hands-on support.

Your priorities will include:

  • Revenue generation. You’ll help drive revenue growth in ticketing and streaming by partnering with customers to optimize offerings and maximize engagement.
  • Collaborating with the Sales team. You’ll be responsible for advising on pre-sale and post-sale implementation processes, including: smooth onboarding, effective integration and streamlined execution of ticketing and streaming solutions.
  • Curating our Fan Experience. You’ll support projects such as; student broadcasting initiatives to enhance local engagement, production tools for professional quality streaming, sponsorship opportunities and more. 

This role requires 3 days in the office each week, so we're only considering candidates who live within commuting distance of our Lincoln, Nebraska headquarters.  


Must-Haves

  • A great communicator. You're comfortable speaking with customers over the phone and through web demos to achieve your renewal goals. 
  • Methodical. You have a background working with a CRM like Salesforce, and have a disciplined approach to approaching and engaging partners.
  • Consultative. You take the time to establish relationships, understand your client's goals, and then advise solutions that suit them.
  • Desire to beat expectations. You’re a goal setter and self-motivated.

Nice-to-Haves

  • Desire to beat expectations. Your a goal setting and self motivated
  • Curiosity. You’re continuously learning and appreciate challenging situations for their ability to help you grow.
  • Sales minded. In partnering with Sales, you understand how to support and set up our customers for future opportunities. 

Our Role

  • Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
  • Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
  • Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
  • Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
  • Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
  • Cover your medicalinsurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
  • Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Fan Solutions Consultant, Hudl

If you're looking to make an impact in the sports and entertainment industry, the Fan Solutions Consultant (FSC) role at our company in Lincoln is the perfect fit for you! As an FSC, you will play a pivotal role in driving market adoption of our exciting ticketing and streaming products, all while enhancing fan engagement and boosting revenue for our clients. Your day-to-day will include supporting sales teams, advising on ticket pricing strategies, and working closely with schools to improve their student broadcasting efforts. You'll find yourself identifying unique sponsorship opportunities, helping to foster community engagement and revenue growth. We're looking for someone who is methodical and an effective communicator, comfortable interacting with customers to foster those essential relationships. You will collaborate with our Sales team to ensure seamless onboarding and integration of ticketing and streaming solutions, guaranteeing an exceptional fan experience. This role offers a balanced work environment, requiring just three days in the office each week, perfect for local candidates looking to thrive in a supportive, innovative setting. Join us in Lincoln, where we prioritize work-life harmony, encourage career growth, and genuinely care for our employees' well-being. With flexible vacation time, a trust-based culture, and robust benefits including health coverage and a 401(K) match, you’ll have everything you need to excel both personally and professionally. Come help us redefine the fan experience!

Frequently Asked Questions (FAQs) for Fan Solutions Consultant Role at Hudl
What are the key responsibilities of a Fan Solutions Consultant at our company?

As a Fan Solutions Consultant, key responsibilities include driving revenue through ticketing and streaming products, advising on ticket pricing, and promoting community engagement via student broadcasting initiatives. You will collaborate with the Sales team to ensure smooth implementation and enjoy authentic interactions with clients, allowing you to tailor solutions to their unique needs.

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What qualifications are needed for the Fan Solutions Consultant position at our Lincoln office?

To be considered for the Fan Solutions Consultant role, you should possess strong communication skills, experience using CRM systems like Salesforce, and a consultative approach to client relationships. A self-motivated attitude and a desire to exceed expectations are essential, along with a curious mindset to continually learn and grow.

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What is the work environment like for a Fan Solutions Consultant at our company in Lincoln?

Our work environment for a Fan Solutions Consultant is supportive and flexible. We offer a mix of remote work and in-office collaboration. We prioritize work-life harmony, providing options like flexible vacation time and mental wellness programs, creating a space where you can thrive both professionally and personally.

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How does the Fan Solutions Consultant collaborate with the Sales team?

The Fan Solutions Consultant collaborates closely with the Sales team by advising on pre-sale and post-sale processes, ensuring seamless onboarding and integration of ticketing and streaming solutions, and strategically working together to maximize client satisfaction and revenue generation.

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What benefits do Fan Solutions Consultants receive at our company in Lincoln?

Fan Solutions Consultants enjoy a comprehensive benefits package that includes health insurance options, a 401(K) matching program, flexible work arrangements, opportunities for professional development, and wellness support, all designed to promote both employee satisfaction and success.

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Common Interview Questions for Fan Solutions Consultant
How would you approach onboarding a new client as a Fan Solutions Consultant?

When onboarding a new client, I would first establish a collaborative relationship, understanding their specific needs and goals. Then, I would outline the onboarding process, ensuring clear communication and support throughout, to set them up for success with our ticketing and streaming solutions.

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Can you describe a time you successfully drove revenue growth?

In my previous role, I identified key opportunities to enhance customer engagement by optimizing pricing strategies for ticket offerings. By implementing these changes and effectively communicating the value to clients, we saw a significant increase in overall revenue.

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What makes a great fan experience, in your opinion?

A great fan experience combines accessibility, engagement, and personalization. It means providing fans with seamless interactions, high-quality streaming options, and creating meaningful opportunities for community involvement, ensuring they feel valued and connected.

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How do you utilize CRM tools in your sales process?

I use CRM tools to manage client relationships and track engagement metrics. By analyzing data, I can predict client needs and respond proactively, ensuring that I provide tailored solutions that resonate with them.

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What strategies do you employ to build strong relationships with clients?

Building strong client relationships involves active listening, understanding their objectives, and offering customized solutions tailored to their specific needs. I always follow up regularly, providing support and value beyond the initial sale.

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How would you deal with a challenging client situation?

In a challenging client situation, my approach would be to remain calm and focused on resolving the issue. I would listen to their concerns, address them empathetically, and work collaboratively to find a resolution that meets their expectations.

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What do you think is vital for success as a Fan Solutions Consultant?

Success as a Fan Solutions Consultant requires a blend of communication skills, strategic thinking, and a customer-first mindset. It's essential to be adaptable, to actively seek knowledge, and to be proactive in helping clients achieve their goals.

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How do you handle competing priorities in your role?

I prioritize tasks based on urgency and impact, ensuring that I allocate time and resources appropriately. If needed, I communicate with my team and clients to set clear expectations on deliverables, keeping everyone aligned.

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What motivates you to exceed your targets in sales?

My motivation stems from both personal ambition and a genuine desire to add value for clients. Exceeding targets means making a positive impact on their success, which reinforces my enthusiasm for the role.

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How do you stay informed about industry trends?

I keep informed about industry trends by subscribing to relevant newsletters, participating in online forums, and connecting with colleagues. I also seek out professional development opportunities to continually advance my knowledge and skills.

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DATE POSTED
April 7, 2025

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