Job details

Support Intern

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Fast Facts

Join our Support team as a Support Intern for a 6-7 month internship starting in June 2025, where you'll make an impact in the sports tech field by assisting users through various communication channels.

Responsibilities: Provide technical support to users via phone, email, and live chat while collaborating with the team to resolve issues.

Skills: Strong empathy, communication skills, and organizational skills; customer service experience is a bonus.

Qualifications: Current student expecting to graduate in December 2025 or May 2026; prior knowledge of Hudl is a plus.

Location: The position is based in Lincoln, Nebraska, and requires working in the office.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $15 - $20 per hour.

Your Role

We're looking for current students to join our Support team in June 2025 for a 6-7 month internship opportunity. You’ll be working with a department full of talented people who provide technological support to our users. If you’re excited by the idea of making a real impact on sports teams by answering questions via phone, email or live chat, we want to hear from you.

This role requires working in the office, so we're currently considering candidates who live within a commuting distance of our headquarters in Lincoln, Nebraska.

Must-Haves

Current student. You expect to graduate in December 2025 or May 2026.
Empathetic. You can easily put yourself in someone else's shoes to find them the best solution.
Communication skills. You're able to clearly provide solutions with a human touch, both through email and on the phone. You can ensure customers understand their technical issues and how you’ll resolve or elevate them.
Organized. Your time-management skills enable you to thrive in school, life and at work. Strategically planning and prioritizing these various responsibilities and events is what helps you be successful.

Nice-to-Haves

Customer service experience. The way we speak and interact with customers matters. A previous role in a customer setting would ensure you know how to present information in various situations.
Team-oriented. You can collaborate with other staff to research and resolve technical issues.
Prior Hudl knowledge. Our clients come to us to enhance their game—you’ll make sure they know how to use Hudl in the best way possible.

Our Role

Ask you to make an impact. You're part of the team—that means you'll have real responsibilities. We want to hear what you think and see what you can do.
Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But even if you’re taking advantage of the opportunity to work remotely, we’ll provide you the tech you need to do your best work.
Develop your career. On top of working alongside some of the best professionals in the business and gaining real-world experience, we’ll give you extra opportunities like lunch-and-learns and access to curated libraries to round out your internship.
Support your wellbeing. You’ll have an entire team on your side to give advice and provide answers to your questions, plus more resources like topic-specific Slack channels and employee resource groups. In short, we have you covered.

Compensation

Average salary estimate

$36400 / YEARLY (est.)

min

max

$31200K

$41600K

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What You Should Know About Support Intern, Hudl

Are you ready to kickstart your career in sports tech? Join us as a Support Intern at our Lincoln headquarters! Starting in June 2025, this 6-7 month internship is your chance to get hands-on experience while providing stellar support to our users. As a Support Intern, you'll assist clients via phone, email, and live chat, collaborating with your team to resolve technical issues. Your strong empathy and communication skills will shine as you help others understand and navigate our products, including Hudl. Don't worry if you’re new to it; we'll provide all the training you need! A typical day would consist of working directly with users, ensuring they have the best possible experience. You'll also have the opportunity to learn from talented professionals in a supportive workplace that truly values team input. Being organized is key, as you'll be managing customer inquiries and coordinating with your team for effective solutions. We prefer current students on track to graduate in December 2025 or May 2026, so this is a perfect fit for those who want to blend their academic pursuits with practical skills. We invite you to come in and be part of a vibrant office environment! Plus, your customer service experience, although not mandatory, will enhance your ability to engage effectively. If you're driven and enthusiastic about making an impact in the sports tech industry, we want to hear from you!

Frequently Asked Questions (FAQs) for Support Intern Role at Hudl

What are the primary responsibilities of a Support Intern at the company?

As a Support Intern at our company, your primary responsibilities will include providing technical support to users via phone, email, and live chat. You'll collaborate with team members to troubleshoot and resolve various issues, ensuring users have a seamless experience with our products. In this dynamic role, you will play a key part in maintaining customer satisfaction.