As a Branch Manager at Huntington in Falls Park, Greenville, SC, your main responsibilities will include leading the branch team, managing the sales and service activities, overseeing operations, and ensuring customer satisfaction. You'll work on developing relationships with high-value consumer and business clients, coach your team on existing processes, and facilitate referrals to enhance customer needs.

To qualify for the Branch Manager role at Huntington, candidates must possess a High School Diploma or GED and have at least one year of experience in a goal-driven retail sales leadership role or hold a Bachelor's Degree. Preferred qualifications include a Bachelor's Degree with prior management experience, strong communication skills, and a solid understanding of consumer and business banking products.

As a Branch Manager at Huntington in Greenville, SC, you'll actively engage with the community by nurturing key business and community relationships. Your role will involve participating in local events, supporting community initiatives, and developing partnerships that benefit both the branch and the wider community, reinforcing Huntington's commitment to community involvement.

Success as a Branch Manager at Huntington requires excellent verbal and written communication skills, strong leadership capabilities, and comfort with technology related to banking and customer service. Additionally, having a solid acumen in sales, banking operations, consumer lending, and coaching is crucial for building a motivated team and meeting branch performance goals.

Daily operations for a Branch Manager at Huntington involve overseeing staff activities, ensuring that customer service is top priority, managing financial performance, and executing business development initiatives. You'll also engage in coaching sessions with your team, analyze branch performance metrics, and explore opportunities to enhance customer experiences.

To motivate my team as a Branch Manager, I focus on building a positive workplace culture by recognizing achievements, setting clear goals, and providing open channels for communication. I find that encouraging professional development and fostering collaboration helps inspire colleagues to perform at their best.

In a previous role, I encountered an upset customer who had experienced delays with their account. By actively listening to their concerns and showing empathy, I was able to resolve the issue promptly and offer a solution that met their needs. This experience taught me the importance of patience and genuine customer engagement.

To drive sales growth, I analyze customer data to identify upselling and cross-selling opportunities. I regularly conduct team training sessions to equip staff with the knowledge to present tailored solutions, while also motivating them to explore their networks for potential business leads.

Ensuring compliance involves regularly reviewing regulatory guidelines, maintaining clear communication with my team regarding procedures, and conducting routine audits of our practices. I emphasize the importance of adherence to all security and operational policies, creating a culture of accountability.

Technology is central to my branch management strategy. I leverage analytics tools to assess customer preferences and trends, utilize digital banking services to enhance customer experiences, and train staff to embrace new tech solutions that streamline operations and drive efficiency.

Balancing operational management with customer service requires setting priorities and allocating resources effectively. I ensure that operational goals do not overshadow the customer experience by encouraging staff to serve customer needs as a main focus, while also meeting the financial targets we’ve set.

Developing my team involves identifying their strengths and opportunities for growth. I create personalized development plans, offer mentorship, and conduct regular feedback sessions. By investing in their skill sets and career advancements, I foster a motivated team that's excited to grow.

Community involvement is essential for building relationships and fostering trust. I actively seek partnerships with local organizations, encourage my team to volunteer, and participate in community events. By being visibly present and supportive, we build loyalty among our customers and the wider community.

Handling financial performance reviews involves analyzing key metrics and reports regularly. I assess areas of success and those in need of improvement, applying strategic adjustments to our operations and sales initiatives. I communicate findings and strategies with my team to ensure everyone is aligned and focused.

My management style is collaborative and supportive, focusing on teamwork and open communication. I believe in empowering my team to share their ideas and initiatives, as I find that fostering a sense of ownership leads to increased motivation and better results overall.