As a Customer Experience Banker at Huntington in Benton Harbor, MI, your primary responsibilities include providing outstanding customer service, accurately processing transactions, and fostering meaningful relationships with both consumer and business clients. You will be proactive in identifying customer financial goals, recommending suitable products, and educating clients about various banking services to enhance their banking experience.

To qualify for the Customer Experience Banker position at Huntington, you must possess a high school diploma or GED, along with at least one year of customer service experience or military service in an administrative role. Preferred candidates will have experience in banking or retail sales, as well as cash handling skills, and comfort with mobile banking technologies.

Huntington is committed to supporting the career development of Customer Experience Bankers by offering growth opportunities through training programs, mentorship, and a positive team culture. We encourage employees to voice their ideas, fostering a collaborative environment where you can develop your skills and advance your banking career.

The part-time Customer Experience Banker position at Huntington typically involves working 30-35 hours per week. Specific schedules may vary, but the role provides a flexible work arrangement that allows you to balance both your personal and professional commitments effectively.

Huntington values candidates for the Customer Experience Banker role who demonstrate exceptional customer service skills, a strong desire to build relationships, and the ability to recommend banking solutions that meet clients' needs. Additionally, being comfortable with technology and having a proactive sales approach are key qualities we look for in candidates.

When dealing with a difficult customer, it's essential to remain calm and listen actively to their concerns. Acknowledge their feelings and express empathy. Then, work collaboratively to find a solution that addresses their needs while adhering to bank policies. Effective communication is key to turning a potentially negative experience into a positive one.

Sure! In my previous role, I noticed a customer frequently missed calls when trying to set up an appointment. I proactively reached out via text and email, offering alternative communication methods. This not only boosted the customer’s engagement but also improved satisfaction because they felt valued and heard, ultimately deepening our relationship.

To learn about Huntington's banking products and services effectively, I would utilize available training resources, consult with experienced colleagues, read up on product literature, and engage in role-playing scenarios. By immersing myself in the material and asking questions, I’ll be well-prepared to educate customers confidently.

The key to providing excellent customer service in banking is building trust and rapport with clients. This includes making them feel valued, being responsive to their needs, and personalizing your interaction. Understanding their financial goals and providing tailored advice ensures they view you as a trusted partner in their banking journey.

I prioritize tasks by assessing urgency and impact. For instance, immediate customer inquiries take precedence to ensure prompt service. I also maintain a checklist for follow-ups and tasks, ensuring smooth transaction handling while meeting customer expectations efficiently.

I can contribute to a sales-centric culture at Huntington by adopting a consultative selling approach, actively engaging with customers to understand their needs, and recommending relevant products. Additionally, I would leverage customer feedback to identify new sales opportunities and collaborate with team members to share insights and strategies.

Post-transaction, I would stay connected with customers through follow-up calls or emails, thanking them for their business and checking if they have further questions or needs. I’d also invite them to share any feedback and inform them of any new services that may benefit them.

Certainly! In my last position, I utilized CRM software to track customer interactions, which helped me personalize communications and anticipate customer needs. By analyzing data trends, I was able to proactively reach out with personalized solutions that significantly improved customer satisfaction.

To ensure compliance with banking regulations, I would stay informed on all relevant policies and training provided by Huntington. I would thoroughly adhere to all operational procedures, report any discrepancies or unusual activities promptly, and maintain a high level of accountability in all customer interactions.

I want to work at Huntington because of its strong commitment to community and customer service. The opportunity to make a genuine impact in people's lives while working alongside a dedicated team aligns with my personal values. I am eager to contribute my skills and grow within an esteemed organization that prioritizes inclusivity and professional development.