As a Section Manager 3 at Huntington, your primary responsibilities include managing the daily workflow of the mortgage operations group, ensuring that adequate staffing levels are maintained, and addressing performance management within set SLAs. You'll serve as a coach and mentor to your team, handle escalated issues, and monitor budget variances while controlling costs. Providing insights for continuous improvement and maintaining compliance to minimize risks will also be part of your role.

To qualify for the Section Manager 3 position at Huntington, candidates must have a Bachelor's degree and at least five years of experience in mortgage origination, processing, underwriting, or closing. Preferred qualifications include three or more years of management experience, strong communication skills, and proficiency in Microsoft Office Suite. Experience with income and appraisal documentation is also beneficial.

Huntington is committed to creating an inclusive and supportive work environment. As a Section Manager 3, you'll have the opportunity to lead a dynamic team, improve operational efficiencies, and contribute to a company culture that values your input. With flexible work arrangements that combine in-office and remote work, you'll enjoy a balanced professional life while working towards your career goals. Join us in fostering a vibrant community!

Success as a Section Manager 3 at Huntington hinges on several key skills, including excellent leadership and team management capabilities, effective communication both written and verbal, and the ability to multitask. A strong knowledge of compliance and regulatory standards in mortgage operations is also crucial, as is the ability to create staffing models and production metrics. Additionally, experience in developing and delivering training programs is highly beneficial.

At Huntington, a Section Manager 3 has numerous opportunities for professional growth through ongoing training and development programs. You will be encouraged to identify and implement process improvements, which will not only enhance your skills but also contribute to the overall success of our mortgage operations team. Furthermore, your leadership role will allow you to mentor team members, paving the way for your advancement and their career trajectories.

When answering this question, emphasize your leadership approach, whether it’s coaching-based, democratic, or results-oriented. Illustrate how your style has led to successful outcomes in past experiences, fostering a productive and engaging team dynamic.

Share an example of a past conflict, how you addressed it, and the resolution you achieved. Highlight your ability to maintain open communication and facilitate discussions to resolve differences effectively.

Discuss specific strategies that you've implemented in previous roles, such as process mapping, performance metrics, or continuous improvement initiatives. Showcase how these strategies led to measurable enhancements in productivity.

Explain your understanding of compliance in the mortgage industry and detail how you’ve kept your team updated on regulations and best practices. Providing examples of how you’ve maintained compliance in past roles will strengthen your answer.

Be prepared to discuss specific tools you’ve used, like performance dashboards or KPIs. Highlight how these metrics have helped you achieve goals and optimize team performance in your previous positions.

Choose a project that showcases your leadership skills, the teams involved, and the impact of the project on overall operations. Use this opportunity to demonstrate your ability to drive successful outcomes through collaboration.

Share your approach to coaching, including regular check-ins, setting development goals, and providing constructive feedback. Highlight how your actions have resulted in promotions or enhanced skills for your team.

Identify potential challenges in mortgage operations management, such as regulatory changes or team dynamics, and discuss proactive strategies you would employ to navigate these situations successfully.

Explain your method for prioritizing tasks, perhaps using frameworks like the Eisenhower Box, and give examples of how you’ve effectively managed timelines and responsibilities in previous roles.

Discuss your passion for helping individuals achieve home ownership or the satisfaction derived from improving operational efficiency. Connecting your personal motivations to the company's mission can make a strong impression.