Job details

Market Grille Cook

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Additional Considerations (if any):

Must be 18+

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Market Grille Cook

Department: Market Grille

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Prepares various foods for the Market Grille and is responsible for all hot foods and cold foods including available heat-and-eat varieties.

Core Competencies

Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Manager of Store Operations, Perishables, and Health Wellness Home; Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include)
- escorting them to the products for which they’re looking
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Prepares the cooking surfaces.
Prepares vegetables, sides, meats, breakfast foods and all menu items.
Places food in hot cases, monitors amounts, and refills as necessary.
Knowledgeable of all menu items and able to take guests’ orders
Prepares items for the upcoming shifts.
Ensures personal understanding of all aspects of the Market Grille.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

Provides direct customer service when necessary.
Orders product and supplies when necessary or notifies department manager(s) of needs.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Must have the ability to do simple addition and subtraction; copying figures, counting and recording.
Must have the ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.

Education and Experience:

High school or equivalent experience. Six months or less of similar or related work experience.

Physical Requirements:

Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is frequently exposed to a cool and warm environment, dampness, noise from equipment, and vibrations from some equipment. There are possible equipment movement hazards from slicers and choppers. There is daily exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Grill, toaster, coffee machine, fryer, flat top stove, oven, steamer, chopper, hot case, kitchen utensils, knives, stove, chicken roaster, can opener, and C.A.R.S. reordering system.

Contacts:

Deals with customers on a daily basis.

Are you ready to smile, apply today.

What You Should Know About Market Grille Cook, Hy-Vee, Inc.

Are you passionate about food and customer service? Join Hy-Vee as a Market Grille Cook! In this role, you'll be at the heart of our Market Grille, preparing a variety of delicious foods that keep our customers coming back for more. We pride ourselves on great service, so you’ll provide friendly and efficient assistance, ensuring everyone who walks through the door feels welcomed. Your responsibilities will include preparing hot and cold menu items, from breakfast delights to savory sides—all while adhering to our high standards of sanitation and personal hygiene. You’ll also have the opportunity to interact directly with our customers, learning their names and enhancing their shopping experience with personalized service. Whether you're placing food on display or answering phone inquiries, you will embody the Hy-Vee spirit, promoting a pleasant atmosphere both for our guests and your fellow co-workers. You'll be working with various kitchen equipment, such as grills, fryers, and ovens, so a knack for cleanliness and organization is key to ensuring everything operates smoothly. With a supportive team and a fast-paced work environment, we guarantee that each day will bring new challenges and rewards. So, if you're ready to blend your culinary skills with a customer-first attitude, apply today to join the Hy-Vee family and put a smile on every customer's face!

Frequently Asked Questions (FAQs) for Market Grille Cook Role at Hy-Vee, Inc.

What are the primary responsibilities of a Market Grille Cook at Hy-Vee?

As a Market Grille Cook at Hy-Vee, your primary responsibilities include providing prompt and friendly customer service, preparing a wide variety of menu items ranging from breakfast foods to hot sides, and ensuring proper sanitation practices are followed. You’ll interact with customers daily, helping them with their needs and enhancing their shopping experience, while also managing food presentation and availability.