Logistics Customer Service Specialist

As a Logistics Customer Service Specialist at Expeditors, you'll be responsible for preparing and processing documentation such as air waybills and customs documents, updating shipment information accurately, ensuring timely freight dispatch, and communicating effectively with various stakeholders. You'll also monitor performance reports, execute invoicing, maintain relationships with vendors, and uphold compliance standards. Additionally, a significant part of your role will be identifying opportunities for process improvements within the department.

To become a Logistics Customer Service Specialist at Expeditors, a high school diploma is the minimum requirement, along with excellent customer service skills, attention to detail, and proficiency in Microsoft Office tools. While a Bachelor's degree in Business or Supply Chain is preferred, one year of customer service experience can be sufficient. Candidates must also demonstrate effective communication and interpersonal skills, emotional resilience, and a strong desire to learn.

Expeditors places a strong emphasis on personal development, offering employees a Personal Development Plan that aligns with career aspirations. The company encourages a culture of promoting from within, with opportunities for training and growth. As a Logistics Customer Service Specialist, you’ll be engaged in mandatory training, desk side coaching across departments, and you will aim for a company standard of 52 hours of training per year. This commitment to professional growth ensures that your career can thrive at Expeditors.

At Expeditors, the work environment is collaborative and focused on high-quality customer service. The company fosters a culture that encourages curiosity and excellence, while also valuing integrity, pride, and humor among employees. As a Logistics Customer Service Specialist, you'll work closely with a team of professionals and be empowered to exceed customer expectations, maintaining a positive and engaged atmosphere that promotes teamwork and personal accountability.

Expeditors provides an excellent benefits package for Logistics Customer Service Specialists, including paid vacation, sick time, holiday pay, and health insurance covering medical, dental, and vision. Additional benefits include life and long-term disability insurance, a 401(k) retirement savings plan, and an employee stock purchase plan. Furthermore, employees have access to training and personnel development programs that support their career advancement.

Handling customer complaints requires active listening, empathy, and a clear process for resolution. Begin by acknowledging the customer’s concern and expressing understanding. Detail how you would investigate the complaint, gather necessary information, and provide a solution while keeping the customer informed throughout the process. Emphasize your commitment to ensuring their satisfaction and preventing similar issues in the future.

In logistics, precise documentation is essential for compliance and efficiency. Share specific examples from your experience where you prepared and processed key shipping documents like air waybills or customs paperwork, and highlight your attention to detail and organization in these tasks. Illustrating your familiarity with regulatory requirements will reinforce your suitability for the role.

Working under pressure is common in logistics. Provide a specific example where you faced a tight deadline or unexpected issue, and explain how you prioritized tasks, maintained communication with stakeholders, and eventually delivered results. Focus on how your actions contributed to ensuring continuous operations and positive customer outcomes.

Prioritization is crucial in a busy logistics setting. Detail your approach to assessing task urgency and importance, and how you might use tools or techniques to stay organized. Discuss real-life scenarios where effective prioritization led to improved efficiency and customer satisfaction, demonstrating your ability to manage multiple responsibilities simultaneously.

Compliance is critical in logistics. Express your understanding of the importance of adhering to company policies and government regulations. Discuss specific methods you use to remain informed about compliance guidelines, such as attending training sessions, consulting with team members, and reviewing internal documents. Emphasize how diligent compliance contributes to overall company success.

In a customer service role, being able to exceed customer expectations provides great motivation. Discuss your passion for helping others, and give examples of how you've gone above and beyond in previous roles. Highlight your enjoyment in building relationships and how positive feedback from customers inspires you to continue performing at a high level.

Data entry is a substantial part of logistics operations. Illustrate your experience in maintaining accurate records by providing examples of systems you've used for data entry and reporting. Explain your process for ensuring data accuracy and how you handle discrepancies, as well as how strong record-keeping contributes to overall operational efficiency.

In the event of a shipment delay, effective communication is key. Detail your approach to promptly notifying affected customers, providing them with information about the delay, and outlining steps being taken to resolve the issue. Emphasize your problem-solving skills and commitment to finding solutions that minimize the impact on the customer’s supply chain.

Teamwork is vital in logistics for seamless operations. Discuss your collaborative experiences and how working with diverse teams has allowed you to share knowledge, solve complex problems, and enhance customer satisfaction. Illustrate your appreciation for everyone’s strengths and how teamwork helps foster innovation and efficiency within logistics.

Express your admiration for Expeditors' commitment to customer service, professional growth opportunities, and supportive work culture. Discuss how the company's values align with your career goals and how you see yourself contributing to their mission of being the best logistics organization. Highlight your enthusiasm for joining a Fortune 500 company that prioritizes employee development.