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Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Night Stocker

Department: Grocery

FLSA: Non-Exempt

General Function:

Unloads product, opens containers, stocks shelves, and rotates product where necessary.

Core Competencies

Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce; Night Stock Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customer’s names and to address them by name whenever possible.
- Assists customers by: (examples include)
- Escorting them to the products they are looking for
- Securing products that are out of reach
- Loading or unloading heavy items
- Making note of passing along customer suggestions or requests
- Performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly when called upon and provides friendly helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Unloads trucks, opens containers, stocks shelves, runs overstock on risers and rotates product.
Monitors for miss-picked items, reviews product outs, wrong deliveries, etc.
Organizes stock for greatest efficiency, cleans and restocks damaged items.
Tags the shelves with overstock in the back room and understock drawers.
Reports all new or different items for the scanning coordinator for input into the system.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled, on time, and works the scheduled number of hours.

Secondary Duties and Responsibilities:

Assists in other areas of store as needed.
Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Must be able to solve arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience:

High school or equivalent experience. Six months or less of similar or related work experience.

Physical Requirements:

Must be able to physically perform very heavy work, exerting in excess of 100 pounds of force occasionally, in excess of 50 pounds of force frequently, and in excess of 20 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to dirt, noise, equipment movement hazard, and chemicals/solvents daily. This position is also occasionally exposed to temperature extremes and the potential for electrical shock.

Equipment Used to Perform Job:

Power jack, compactor, order machine, check register, forklift, scales, and Tomra machines.

Financial Responsibility:

Responsible for supplies, stock, and for checking the cooler.

Contacts:

Has daily contact with community or trade/professional organizations, suppliers/vendors, and customers.

Are you ready to smile, apply today.

What You Should Know About Night Stocker, Hy-Vee

At Hy-Vee, we are excited to welcome a Night Stocker to our team at our Des Moines location on Army Post Rd. As a Night Stocker, you'll be an essential part of our grocery department, ensuring our shelves are fully stocked and that our customers experience ‘a helpful smile in every aisle.’ Your role involves unloading products, stocking shelves, and rotating items as necessary, all while providing prompt and friendly customer service. While working nighttime hours, you'll interact with customers, offering assistance by escorting them to the products they need or securing items that are out of reach. You’ll also be responsible for organizing stock efficiently, monitoring for miss-picked items, and ensuring that all products are in their rightful places. We value professionalism, teamwork, and a growth mindset, and as a Night Stocker, you will work closely with your co-workers to create a welcoming atmosphere. Whether you're greeting customers by name, answering phone inquiries, or working on backroom organization, you'll have the opportunity to make a real difference in our customer’s shopping experience. We love our people and believe they are our greatest strength. If you’re ready to engage fully with our team, learn on the go, and contribute positively to your community, apply today and join us at Hy-Vee!

Frequently Asked Questions (FAQs) for Night Stocker Role at Hy-Vee

What are the primary responsibilities of a Night Stocker at Hy-Vee?

As a Night Stocker at Hy-Vee, you will play a crucial role in providing excellent customer service and maintaining store organization. Your responsibilities will include unloading products, stocking shelves, rotating items, and assisting customers by locating and securing products. Additionally, you will monitor stock for accuracy, report any discrepancies, and ensure adherence to hygiene standards.