Software Engineer in Product Support Services (IGT1 Lanka - Sitecore)

As a Software Engineer in Product Support Services at IGT1 Lanka, your main responsibilities will include troubleshooting non-trivial technical challenges for both Partners and Customers, deep analysis of the real-life usage of Sitecore's Experience Platform and other related products, and collaborating with certified developers worldwide. Additionally, you will develop patches, code examples, and help in product enhancements, ensuring our technology continues to deliver excellent results.

To be considered for the Software Engineer role at IGT1 Lanka, candidates should have proven experience with Microsoft technologies, specifically ASP.NET, C#, and MS SQL Server. Understanding of HTML, XML, JavaScript, and CSS is essential, along with strong problem-solving abilities and communication skills in English. A background in troubleshooting software performance issues or experience with Azure and cloud technologies is a plus, but passion and willingness to learn are equally valued.

Joining the Product Support Services team at IGT1 Lanka presents a unique opportunity for both personal and technical growth in various professional areas. You'll engage directly with complex real-world problems, enhancing your troubleshooting skills while also being part of an innovative culture that emphasizes teamwork and diversity. Your role will not only allow you to improve your technical expertise but also provide exposure to leading cloud technologies and collaborative projects, further boosting your career trajectory.

Yes, the Software Engineer position in Product Support Services at IGT1 Lanka requires participation in a 24x7 shift coverage rotation, which includes working during late hours and weekends as per the predefined schedule. This coverage is essential to ensure that our customers receive timely support at all times, adhering to local labor regulations. We value flexibility and provide comprehensive support to meet diverse lifestyle needs.

The culture at IGT1 Lanka emphasizes inclusivity, teamwork, and continuous learning. As a Software Engineer, you'll be part of a collaborative environment that encourages open communication and innovative thinking. We pride ourselves on valuing our employees' contributions, fostering a sense of community that drives both individual and collective success. Our focus on diversity and professional development means you’ll find ample opportunities to grow your skills and build lasting relationships.

When answering this question, focus on specific projects where you've utilized ASP.NET or C#. Detail the complexity of these projects, your role, and the outcomes of your contributions. Highlight any challenges you faced and how you overcame them to demonstrate your problem-solving skills and depth of knowledge in this technology.

A great answer would detail your systematic approach to troubleshooting. Discuss how you first gather information, assess the situation, replicate the issue if possible, and then proceed with narrowing down potential causes. Mention tools or techniques you commonly use and emphasize your logical thinking and problem-solving abilities.

In your answer, illustrate your understanding of Sitecore's Experience Platform and its components. Discuss how its functionalities facilitate personalized user experiences and how you've encountered it in projects. This shows your preparedness and familiarity with the tools you will be supporting at IGT1 Lanka.

Prepare to discuss a relevant project where you played a key role. Outline your initial responsibilities, the challenges faced during the implementation, and how you contributed to the overall success. Be specific about your actions and the results, emphasizing team collaboration and individual contributions.

Discuss your experience with Azure, any relevant certifications, and projects where you utilized Azure services. Focus on how you leveraged cloud technologies to solve problems, improve performance, or enhance scalability. Show your understanding of cloud principles critical to the role at IGT1 Lanka.

Emphasize the importance of clear communication, especially in a global context. Discuss specific tools or methods you use to enhance communication and collaboration, such as regular updates, proper documentation, and how you adapt your communication style to different audiences. This is crucial for the role at IGT1 Lanka.

A great answer would highlight your proactive approach to continuous learning. Discuss specific resources you follow, such as online courses, tech blogs, and community groups. Mention any recent technologies you are trying to learn and how this aligns with the innovative spirit at IGT1 Lanka.

Use the STAR method to structure your answer. Describe the situation, the technology you needed to learn, the tasks you had to accomplish, and how quickly you adapted to it. Be sure to underline how this ability to learn quickly helps in the fast-paced environment of IGT1 Lanka.

Detail your approach to conflict resolution, emphasizing listening to understand the colleague’s perspective and collaborating to find a solution. Discuss the importance of keeping the team’s goals in mind and how healthy debates can lead to better outcomes. This showcases your interpersonal skills and ability to work within a team at IGT1 Lanka.

Here, you should discuss a trend that resonates with you, such as AI integration, low-code development, or microservices. Explain why it excites you and how you envision it impacting the future of software development. This displays your knowledge and ability to engage in forward-thinking discussions, aligning with the innovative culture at IGT1 Lanka.