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Customer Service (Print)

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Description

Imprimus Labels and Packaging is a friendly organization with multiple facilities offering the most comprehensive product labels, flexible packaging, and shrink-sleeved printing products. With five plant locations in California, Ohio, and Texas, we produce top-quality products for the demanding requirements of the cosmetics, personal health care, beverage, food, and dietary supplements markets.

Our Core Values play a meaningful role in our employees' lives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Be a "Customer Experience Owner." Strive to deliver excellent service and build customer loyalty through consistent, effective customer communication, sales & production.
Serve as the primary representative for assigned customers.
Strengthen customer loyalty by building positive relationships & competently handling day-to-day requests.
Exemplify a customer-focused, responsive, professional image by adhering to service-level standards.
Be the conduit for all information required from customers/sales to expedite orders, including estimates, artwork/proofs, samples, tooling, purchase order modifications, and customer specification sheets.
Secure customer acknowledgment of pricing and miscellaneous charges.
Understand the basics of plant/equipment capabilities & limitations (tooling, presses, materials, and applications) to determine the pertinent information & lead time required to produce a quality product; manage customer/sales expectations accordingly.
Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels & ensure shipments are released as planned.
Work with the Team Leader to implement critical initiatives and assist in individual projects/tasks, such as press proofs and new business setup, account/workload transition, backup other CSRs, process complaints, and resolve open payment issues.
Assist the team with any RMA's and claims

SPECIFIC SKILLS:

Strong interpersonal & communication skills, both written & verbal
Proficiency with data entry, Word, Excel & email
Ability to learn new computer programs and complex procedures in a highly customized, dynamic, multi-tasking work environment
Knowledge of Graphic Arts (Pre-press) desired

EXPERIENCE AND EDUCATION: A high school diploma or equivalent is required. Five years in Customer Service, preferably in the label printing industry, are also required. Label Traxx experience is a big plus.

BENEFITS:

Benefits start the first of the month after the hire
Free $100,000 Life Insurance and Long Term Disability
United Healthcare Medical Plans
Employer-provided Provided HRA Contributions
401k with company match available after 90 days
Short Term Disability, Flexible & Dependant Spending Accounts, Accident & Critical Illness Insurance
Paid Time Off and Holiday Pay

PHYSICAL DEMANDS: The physical demands described here must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

EQUAL OPPORTUNITY EMPLOYER: We make employment decisions based on merit and other legitimate business reasons. We want to have the best available people in every job. Therefore, we do not discriminate and do not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state or federal law.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$45000K

$55000K

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What You Should Know About Customer Service (Print), Imprimus Labels and Packaging

Are you ready to take your customer service career to the next level? Imprimus Labels and Packaging, a dynamic team located in Mogadore, Ohio, is looking for a motivated Customer Service professional to join our friendly organization. With multiple facilities across California, Ohio, and Texas, we specialize in producing high-quality product labels and flexible packaging that meet the demanding standards of various industries, including cosmetics and food. In this role, you'll become a 'Customer Experience Owner', delivering exceptional service and fostering customer loyalty through effective communication and relationship building. You will serve as the primary point of contact for assigned customers, managing their requests and expectations while ensuring a seamless experience. Your day-to-day responsibilities will include coordinating orders, processing pricing acknowledgments, and managing customer inventory effectively. You'll also collaborate closely with your team leader on critical initiatives, assist with new business setups, and handle any customer inquiries or complaints. If you have strong communication skills, a knack for multitasking, and experience in customer service—preferably within the label printing industry—this is the perfect opportunity for you. Join us at Imprimus Labels and Packaging to make a meaningful impact while enjoying a wide array of benefits that support your well-being and career growth. We can’t wait to meet you!

Frequently Asked Questions (FAQs) for Customer Service (Print) Role at Imprimus Labels and Packaging

What are the main responsibilities of the Customer Service role at Imprimus Labels and Packaging?

The Customer Service position at Imprimus Labels and Packaging involves being the 'Customer Experience Owner,' which includes delivering excellent service, managing customer requests, coordinating orders, and building sustaining customer relationships. You will also serve as the main contact for customers, ensuring effective communication around product specifications and order fulfillment.